Intercom vs Ideta

US$39.00/month

€29.00/month

• Ease of Use

  4.4 (1,084)

• Features & Functionality

  4.4 (1,084)

• Customer Service

  4.3 (1,084)

• Value for Money

  4.0 (1,084)

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• Ease of Use

  4.5 (53)

• Features & Functionality

  4.7 (53)

• Customer Service

  4.9 (53)

• Value for Money

  4.8 (53)

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Customer service teams from more than 25,000 global organizations, including Atlassian, Amazon and Microsoft, rely on Intercom to deliver efficient and personal customer experiences at scale.

We serve companies that want to leverage conversational AI without all the usual hassle. The use cases are very varied, from HR to IT and marketing. Imagination is the limit.

• AI/Machine Learning
• API
• Canned Responses
• Code-free Development
• Contextual Guidance
• File Sharing Software
• Multi-Channel Communication
• Natural Language Processing
• Social Media Integration
• Transfers/Routing

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• AI/Machine Learning
• API
• Canned Responses
• Code-free Development
• Contextual Guidance
• File Sharing Software
• Multi-Channel Communication
• Natural Language Processing
• Social Media Integration
• Transfers/Routing

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• Cloud-based
• On-premise

• Cloud-based
• On-premise

• In Person
• Live Online
• Webinars
• Documentation
• Videos

• In Person
• Live Online
• Webinars
• Documentation
• Videos

• Email/Help Desk
• FAQs/Forum
• Knowledge Base Software
• Chat

• Email/Help Desk
• FAQs/Forum
• Knowledge Base Software
• Chat