---
description: Compare Intercom vs BoldDesk and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Intercom vs BoldDesk - Capterra Israel 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [Intercom \<span\>vs\</span\> BoldDesk](https://www.capterra.co.il/compare/134347/1032611/intercom/vs/bolddesk)

# Compare Intercom vs BoldDesk

Canonical: https://www.capterra.co.il/compare/134347/1032611/intercom/vs/bolddesk

> Detailed comparison between Intercom and BoldDesk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Intercom | BoldDesk |
| **Overall rating** | 4.5/5 | 5.0/5 |
| **Total Reviews** | 1131 | 1 |
| **Starting Price** | US$39.00 | US$0.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software |
| **Training Software** | Live Online, Webinars, Documentation, Videos | Webinars, Documentation, Videos |

## Best for

### Intercom

Intercom is used by customer service departments, support teams, customer experience managers, and businesses with high-volume customer inquiries.

### BoldDesk

Designed for SMBs and enterprises in SaaS, IT services, e‑commerce, finance, education, and customer-facing teams that need scalable, efficient customer support management.

## Key features

### Intercom

- API
- Activity Tracking
- Chat/Messaging
- Configurable Workflow
- Customer Communication
- Customer Database
- Customizable Reports
- Help Desk Management
- Knowledge Management Software
- Multi-Channel Communication
- Process/Workflow Automation
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- SSL Security
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Transfers/Routing
- Website Integration

### BoldDesk

- API
- Activity Tracking
- Chat/Messaging
- Configurable Workflow
- Customer Communication
- Customer Database
- Customizable Reports
- Help Desk Management
- Knowledge Management Software
- Multi-Channel Communication
- Process/Workflow Automation
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- SSL Security
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Transfers/Routing
- Website Integration

## Links

- [View Intercom Profile](https://www.capterra.co.il/software/134347/intercom)
- [View BoldDesk Profile](https://www.capterra.co.il/software/1032611/bolddesk)
- [View Original Comparison](https://www.capterra.co.il/compare/134347/1032611/intercom/vs/bolddesk)

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