---
description: Compare Freshservice vs SapphireIMS and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Freshservice vs SapphireIMS - Capterra Israel 2026
---

Breadcrumb: [Home](/) > [IT Service Management (ITSM) Software](/directory/30676/itsm/software) > [Freshservice \<span\>vs\</span\> SapphireIMS](https://www.capterra.co.il/compare/132997/148203/freshservice/vs/sapphireims)

# Compare Freshservice vs SapphireIMS

Canonical: https://www.capterra.co.il/compare/132997/148203/freshservice/vs/sapphireims

> Detailed comparison between Freshservice and SapphireIMS. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Freshservice | SapphireIMS |
| **Overall rating** | 4.6/5 | 4.4/5 |
| **Total Reviews** | 791 | 65 |
| **Starting Price** | US$19.00 | US$15.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Best for

### Freshservice

Freshservice scales from mid-market to enterprises, supporting IT, HR, finance, and more across industries like government, manufacturing, healthcare, retail, and tech on one unified platform.

### SapphireIMS

Small, Mid \&amp; Large enterprises who needed comprehensive ITSM/ITOM solution with flexibility to build on top of these solutions. Our platforms are AI-powered and helps in building Agentic AI solutions.

## Key features

### Freshservice

- API
- Alerts/Escalation
- Asset Tracking Software
- Audit Management
- CMDB Software
- Change Management Software
- Contract/License Management
- Help Desk Management
- IT Asset Management Software
- IT Asset Tracking
- Inventory Management Software
- Inventory Tracking
- Maintenance Management Software
- Monitoring
- Reporting & Statistics
- Reporting/Analytics
- Service Catalog
- Supplier Management
- Support Ticket Management
- Surveys & Feedback

### SapphireIMS

- API
- Alerts/Escalation
- Asset Tracking Software
- Audit Management
- CMDB Software
- Change Management Software
- Contract/License Management
- Help Desk Management
- IT Asset Management Software
- IT Asset Tracking
- Inventory Management Software
- Inventory Tracking
- Maintenance Management Software
- Monitoring
- Reporting & Statistics
- Reporting/Analytics
- Service Catalog
- Supplier Management
- Support Ticket Management
- Surveys & Feedback

## Links

- [View Freshservice Profile](https://www.capterra.co.il/software/132997/freshservice)
- [View SapphireIMS Profile](https://www.capterra.co.il/software/148203/sapphireims)
- [View Original Comparison](https://www.capterra.co.il/compare/132997/148203/freshservice/vs/sapphireims)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare Freshservice vs SapphireIMS - Capterra Israel 2026","description":"Compare Freshservice vs SapphireIMS and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.","url":"https://www.capterra.co.il/compare/132997/148203/freshservice/vs/sapphireims","about":[{"@id":"https://www.capterra.co.il/software/132997/freshservice#software"},{"@id":"https://www.capterra.co.il/software/148203/sapphireims#software"}],"breadcrumb":{"@id":"https://www.capterra.co.il/compare/132997/148203/freshservice/vs/sapphireims#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.co.il/compare/132997/148203/freshservice/vs/sapphireims#webpage","publisher":{"@id":"https://www.capterra.co.il/#organization"},"inLanguage":"en-IL","isPartOf":{"@id":"https://www.capterra.co.il/#website"}},{"name":"Freshservice","description":"Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that need to move fast without sacrificing control. Freshworks is named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms, recognition we believe reflects our strategic platform investments, product enhancements shaped by customer feedback, and strong visibility among ITSM buyers.\n\nBy bringing ITSM, ITOM, ITAM, and enterprise service management together on one platform with a shared data and context model, Freshservice reduces the fragmentation and tool sprawl that slow teams down, creating a more consistent source of truth across services, assets, and infrastructure. IT teams gain visibility into their environment through automated discovery, a robust CMDB for impact analysis and root cause resolution, and streamlined incident, problem, change, and major incident management.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/cb18d8e2-47ac-4a81-9a78-e7c9f0637b39.png","url":"https://www.capterra.co.il/software/132997/freshservice","@type":"SoftwareApplication","@id":"https://www.capterra.co.il/software/132997/freshservice#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.il/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":791,"ratingValue":4.6},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"SapphireIMS","description":"SapphireIMS is a unified, AI-powered platform designed to elevate both employee and customer experiences. By harnessing the power of Agentic AI, SapphireIMS streamlines IT operations, automates workflows, and enhances overall enterprise efficiency.\n\nBuilt from the ground up, SapphireIMS seamlessly integrates IT Service Management (ITSM) and IT Operations Management (ITOM), enabling AI-driven automation across enterprise applications. This empowers organizations to deliver superior experiences while accelerating their digital transformation journey.\n\nSapphireIMS also offers low code business orchestration workflow automation platform that helps in building and integrating applications on top of the ITSM/ITOM platforms effortlessly.\n\nWith hundreds of active customers and round-the-clock support, SapphireIMS is a trusted partner for mid-market and enterprise businesses.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/f8c24b4b-c983-4ee6-8607-062a09f17504.png","url":"https://www.capterra.co.il/software/148203/sapphireims","@type":"SoftwareApplication","@id":"https://www.capterra.co.il/software/148203/sapphireims#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.il/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":65,"ratingValue":4.4},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows, Linux, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","@id":"https://www.capterra.co.il/compare/132997/148203/freshservice/vs/sapphireims#breadcrumblist","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"IT Service Management (ITSM) Software","position":2,"item":"/directory/30676/itsm/software","@type":"ListItem"},{"name":"Freshservice vs SapphireIMS","position":3,"item":"https://www.capterra.co.il/compare/132997/148203/freshservice/vs/sapphireims","@type":"ListItem"}]}]}
</script>