---
description: Compare Freshservice vs Wavity Help & Service Desk and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Freshservice vs Wavity Help & Service Desk - Capterra Israel 2026
---

Breadcrumb: [Home](/) > [IT Service Management (ITSM) Software](/directory/30676/itsm/software) > [Freshservice \<span\>vs\</span\> Wavity Help & Service Desk](https://www.capterra.co.il/compare/132997/1029460/freshservice/vs/wavity-help--service-desk)

# Compare Freshservice vs Wavity Help & Service Desk

Canonical: https://www.capterra.co.il/compare/132997/1029460/freshservice/vs/wavity-help--service-desk

> Detailed comparison between Freshservice and Wavity Help & Service Desk. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Freshservice | Wavity Help & Service Desk |
| **Overall rating** | 4.5/5 | 4.8/5 |
| **Total Reviews** | 714 | 40 |
| **Starting Price** | US$19.00 | US$12.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Freshservice

Freshservice scales from mid-market to enterprises, supporting IT, HR, finance, and more across industries like government, manufacturing, healthcare, retail, and tech on one unified platform.

### Wavity Help & Service Desk

\-

## Key features

### Freshservice

- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Change Management Software
- Customizable Forms
- Customizable Reports
- Email Templates
- Incident Management Software
- Multi-Channel Communication
- Performance Metrics
- Prioritization
- Problem Management
- Real-Time Chat
- Reporting/Analytics
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Surveys & Feedback
- Ticket Management
- Workflow Management Software

### Wavity Help & Service Desk

- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Change Management Software
- Customizable Forms
- Customizable Reports
- Email Templates
- Incident Management Software
- Multi-Channel Communication
- Performance Metrics
- Prioritization
- Problem Management
- Real-Time Chat
- Reporting/Analytics
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Surveys & Feedback
- Ticket Management
- Workflow Management Software

## Links

- [View Freshservice Profile](https://www.capterra.co.il/software/132997/freshservice)
- [View Wavity Help & Service Desk Profile](https://www.capterra.co.il/software/1029460/wavity-help--service-desk)
- [View Original Comparison](https://www.capterra.co.il/compare/132997/1029460/freshservice/vs/wavity-help--service-desk)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare Freshservice vs Wavity Help &amp; Service Desk - Capterra Israel 2026","description":"Compare Freshservice vs Wavity Help & Service Desk and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.","url":"https://www.capterra.co.il/compare/132997/1029460/freshservice/vs/wavity-help--service-desk","about":[{"@id":"https://www.capterra.co.il/software/132997/freshservice#software"},{"@id":"https://www.capterra.co.il/software/1029460/wavity-help--service-desk#software"}],"breadcrumb":{"@id":"https://www.capterra.co.il/compare/132997/1029460/freshservice/vs/wavity-help--service-desk#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.co.il/compare/132997/1029460/freshservice/vs/wavity-help--service-desk#webpage","publisher":{"@id":"https://www.capterra.co.il/#organization"},"inLanguage":"en-IL","isPartOf":{"@id":"https://www.capterra.co.il/#website"}},{"name":"Freshservice","description":"Freshservice is an AI-powered ServiceOps platform built for modern enterprises that need to move fast without sacrificing control. By unifying ITSM, ITOM, IT asset management, and enterprise service management on a single platform with a shared data layer, Freshservice eliminates the tool sprawl and visibility gaps that slow teams down - creating one source of truth across services, assets, and infrastructure.\n\n\nIT teams get full visibility into their environment: automated discovery, a robust CMDB for impact analysis and root cause resolution, and streamlined incident, problem, change, and major incident management. Beyond IT, Freshservice extends seamlessly to HR, finance, and facilities - giving every business team the same consistent, efficient service experience without the complexity of separate tools.\n\n\nFreshservice comes with a natively embedded AI layer called Freddy AI, that helps agents resolve issues faster, and gives leaders the insights they need to make better decisions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/cb18d8e2-47ac-4a81-9a78-e7c9f0637b39.png","url":"https://www.capterra.co.il/software/132997/freshservice","@type":"SoftwareApplication","@id":"https://www.capterra.co.il/software/132997/freshservice#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.il/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":714,"ratingValue":4.5},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"Wavity Help & Service Desk","description":"Wavity’s Modern, Easy to Use, Maintain and Operate Help and Service Desk Solution can be used by Organizations of all sizes – whether you are using ad-hoc homegrown solutions or solutions from the big guys.\n\nThis is made possible by our Zero Code Application Designer and wBots – our RPA (Robotic Powered Automation) tools. Our Analytics engine gives you actionable metrics - in real time - as defined by you!\n\nOur radical pricing model is guaranteed to reduce your SaaS spend.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/b5efbf29-8d9a-41bc-b8f4-baf635c0d50a.png","url":"https://www.capterra.co.il/software/1029460/wavity-help--service-desk","@type":"SoftwareApplication","@id":"https://www.capterra.co.il/software/1029460/wavity-help--service-desk#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.il/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":40,"ratingValue":4.8},"offers":{"price":"12","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Chrome, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"IT Service Management (ITSM) Software","position":2,"item":"/directory/30676/itsm/software","@type":"ListItem"},{"name":"Freshservice vs Wavity Help & Service Desk","position":3,"item":"https://www.capterra.co.il/compare/132997/1029460/freshservice/vs/wavity-help--service-desk","@type":"ListItem"}],"@id":"https://www.capterra.co.il/compare/132997/1029460/freshservice/vs/wavity-help--service-desk#breadcrumblist"}]}
</script>