---
description: Compare Freshservice vs sDesk and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.
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title: Compare Freshservice vs sDesk - Capterra Israel 2026
---

Breadcrumb: [Home](/) > [IT Service Management (ITSM) Software](/directory/30676/itsm/software) > [Freshservice \<span\>vs\</span\> sDesk](https://www.capterra.co.il/compare/132997/1021988/freshservice/vs/sdesk)

# Compare Freshservice vs sDesk

Canonical: https://www.capterra.co.il/compare/132997/1021988/freshservice/vs/sdesk

> Detailed comparison between Freshservice and sDesk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshservice | sDesk |
| **Overall rating** | 4.5/5 | - |
| **Total Reviews** | 685 | 0 |
| **Starting Price** | US$19.00 | £35.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | - |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep) |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Documentation, Videos |

## Best for

### Freshservice

Freshservice scales from mid-market to enterprises, supporting IT, HR, finance, and more across industries like government, manufacturing, healthcare, retail, and tech on one unified platform.

### sDesk

IT professionals, managed IT services providers, and businesses looking to improve their IT service management operations

## Key features

### Freshservice

- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Approval Process Control
- Asset Tracking Software
- Audit Trail
- Change Management Software
- Help Desk Management
- Incident Management Software
- Multi-Channel Communication
- Prioritization
- Problem Management
- Project Management Software
- Release Management
- Reporting & Statistics
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback

### sDesk

- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Approval Process Control
- Asset Tracking Software
- Audit Trail
- Change Management Software
- Help Desk Management
- Incident Management Software
- Multi-Channel Communication
- Prioritization
- Problem Management
- Project Management Software
- Release Management
- Reporting & Statistics
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback

## Links

- [View Freshservice Profile](https://www.capterra.co.il/software/132997/freshservice)
- [View sDesk Profile](https://www.capterra.co.il/software/1021988/sdesk)
- [View Original Comparison](https://www.capterra.co.il/compare/132997/1021988/freshservice/vs/sdesk)

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