---
description: Compare Five9 vs PhoneWagon and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Five9 vs PhoneWagon - Capterra Israel 2026
---

Breadcrumb: [Home](/) > [Call Center Workforce Management Software](/directory/32607/call-center-workforce-management/software) > [Five9 \<span\>vs\</span\> PhoneWagon](https://www.capterra.co.il/compare/132405/157630/five9/vs/phonewagon)

# Compare Five9 vs PhoneWagon

Canonical: https://www.capterra.co.il/compare/132405/157630/five9/vs/phonewagon

> Detailed comparison between Five9 and PhoneWagon. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Five9 | PhoneWagon |
| **Overall rating** | 4.2/5 | 4.7/5 |
| **Total Reviews** | 481 | 42 |
| **Starting Price** | US$159.00 | US$45.00 |
| **Free Trial** | No | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (On-Premise), Linux (On-Premise), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation | In Person, Live Online, Webinars, Documentation |

## Best for

### Five9

Healthcare, financial services, retail, higher education, government, sales and telemarketing, customer services, outsourcing, collections, enterprise, mid-market, and supervisors.

### PhoneWagon

We serve small businesses and the agencies that service them. In addition to marketing agencies, we work with a variety of industries like accounting, legal, home services, medical, and wellness.

## Key features

### Five9

- API
- Activity Dashboard
- Alerts/Notifications
- Archiving & Retention
- CRM Software
- Call Recording Software
- Call Reporting
- Call Routing
- Call Tagging
- Call Tracking Metrics
- Call Tracking Software
- Call Transfer
- Customizable Reports
- Data Import/Export
- File Transfer
- IVR
- Monitoring
- On-Demand Recording
- Recording
- Scheduled Recording

### PhoneWagon

- API
- Activity Dashboard
- Alerts/Notifications
- Archiving & Retention
- CRM Software
- Call Recording Software
- Call Reporting
- Call Routing
- Call Tagging
- Call Tracking Metrics
- Call Tracking Software
- Call Transfer
- Customizable Reports
- Data Import/Export
- File Transfer
- IVR
- Monitoring
- On-Demand Recording
- Recording
- Scheduled Recording

## Links

- [View Five9 Profile](https://www.capterra.co.il/software/132405/five9)
- [View PhoneWagon Profile](https://www.capterra.co.il/software/157630/phonewagon)
- [View Original Comparison](https://www.capterra.co.il/compare/132405/157630/five9/vs/phonewagon)

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