---
description: Compare TOPdesk vs ServiceNow IT Service Management and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare TOPdesk vs ServiceNow IT Service Management - Capterra Israel 2026
---

Breadcrumb: [Home](/) > [Knowledge Base Software](/directory/32454/knowledge-base/software) > [TOPdesk \<span\>vs\</span\> ServiceNow IT Service Management](https://www.capterra.co.il/compare/127562/152874/topdesk/vs/servicenow-knowledge-management)

# Compare TOPdesk vs ServiceNow IT Service Management

Canonical: https://www.capterra.co.il/compare/127562/152874/topdesk/vs/servicenow-knowledge-management

> Detailed comparison between TOPdesk and ServiceNow IT Service Management. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | TOPdesk | ServiceNow IT Service Management |
| **Overall rating** | 4.4/5 | 4.5/5 |
| **Total Reviews** | 110 | 41 |
| **Starting Price** | US$77.00 | - |
| **Free Trial** | Yes | - |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### TOPdesk

TOPdesk helps busy service teams handle incoming requests, automatically assign tasks to the right people, and see who's doing what – so you can stay ahead instead of just keeping up.

### ServiceNow IT Service Management

Our target markets include the C-suite CIO as well as the Vice President, Director and Manager of IT Services.

## Key features

### TOPdesk

- Access Controls/Permissions
- Asset Tracking Software
- Catalog Management
- Change Management Software
- Collaboration Tools
- Customer Complaint Tracking
- Dashboard Software
- Equipment Maintenance Software
- Help Desk Management
- IT Asset Management Software
- Incident Management Software
- Issue Scheduling
- Knowledge Base Management
- Knowledge Management Software
- Problem Management
- Scheduling Software
- Self Service Portal
- Service History
- Ticket Management

### ServiceNow IT Service Management

- Access Controls/Permissions
- Asset Tracking Software
- Catalog Management
- Change Management Software
- Collaboration Tools
- Content Management System (CMS) Software
- Dashboard Software
- Help Desk Management
- IT Asset Management Software
- Incident Management Software
- Knowledge Base Management
- Knowledge Management Software
- Problem Management
- Self Service Portal
- Ticket Management

## Links

- [View TOPdesk Profile](https://www.capterra.co.il/software/127562/topdesk)
- [View ServiceNow IT Service Management Profile](https://www.capterra.co.il/software/152874/servicenow-knowledge-management)
- [View Original Comparison](https://www.capterra.co.il/compare/127562/152874/topdesk/vs/servicenow-knowledge-management)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare TOPdesk vs ServiceNow IT Service Management - Capterra Israel 2026","description":"Compare TOPdesk vs ServiceNow IT Service Management and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.","url":"https://www.capterra.co.il/compare/127562/152874/topdesk/vs/servicenow-knowledge-management","about":[{"@id":"https://www.capterra.co.il/software/127562/topdesk#software"},{"@id":"https://www.capterra.co.il/software/152874/servicenow-knowledge-management#software"}],"breadcrumb":{"@id":"https://www.capterra.co.il/compare/127562/152874/topdesk/vs/servicenow-knowledge-management#breadcrumblist"},"@id":"https://www.capterra.co.il/compare/127562/152874/topdesk/vs/servicenow-knowledge-management#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.co.il/#website"},"inLanguage":"en-IL","publisher":{"@id":"https://www.capterra.co.il/#organization"}},{"name":"TOPdesk","description":"Everything's urgent. Work on what counts.\n\nTOPdesk helps busy service teams handle incoming requests, automatically assign tasks to the right people, and see who's doing what – so you can stay ahead instead of just keeping up. You’re no longer drowning in requests. Customers are in awe of your transparent, punctual services. You have standard processes in place. Not a fantasy. TOPdesk’s got you covered.\n\nA quick start, backed by experts\n\nTOPdesk is a standard tool that’s flexible enough to personalize. Our experts use 25+ years of best practices to get you started in no time – guaranteed success, without the heavy lifting.\n\nMaking improvements yourself\n\nOnce set up, TOPdesk is easy to use and maintain – without coding or help from consultants. Tweak the software as your needs change, so your service delivery continues to hit the mark.\n\nA personal approach\n\nEnjoy guidance from real, in-house people who care about your success!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/b9832db0-6bec-4736-bf02-79f3666c029d.png","url":"https://www.capterra.co.il/software/127562/topdesk","@id":"https://www.capterra.co.il/software/127562/topdesk#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.co.il/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.4,"bestRating":5,"ratingCount":110},"offers":{"price":"77","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Chrome, Android, Platform ios, Platform ipad"},{"name":"ServiceNow IT Service Management","description":"Grow your business without breaking the bank by delivering ServiceNow IT Service Management on a single cloud platform that enables collaboration and smart data-driven decision making. Unburden IT staff by over 50% and boost IT productivity with fast AI-powered resolutions. Empower the new hybrid workforce and improve employee satisfaction by 95% with always-on IT services and 24x7 self-service on any device.","url":"https://www.capterra.co.il/software/152874/servicenow-knowledge-management","@id":"https://www.capterra.co.il/software/152874/servicenow-knowledge-management#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.co.il/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":41},"operatingSystem":"Cloud"},{"@id":"https://www.capterra.co.il/compare/127562/152874/topdesk/vs/servicenow-knowledge-management#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Knowledge Base Software","position":2,"item":"/directory/32454/knowledge-base/software","@type":"ListItem"},{"name":"TOPdesk vs ServiceNow IT Service Management","position":3,"item":"https://www.capterra.co.il/compare/127562/152874/topdesk/vs/servicenow-knowledge-management","@type":"ListItem"}]}]}
</script>