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OTRS vs ServiceNow Customer Service Management
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Not provided by vendor
As a service management solution, OTRS is traditionally used by help desks, IT organizations, corporate security teams and customer service teams.
Enterprise-wide Service, Operations, and Customer Experience Buyer Groups
- API
- Configurable Workflow
- Customer Database
- Help Desk Management
- Inventory Management Software
- Multi-Channel Communication
- No-Code
- Real-Time Data
- Support Ticket Management
- Surveys & Feedback
- API
- Configurable Workflow
- Customer Database
- Help Desk Management
- Inventory Management Software
- Multi-Channel Communication
- No-Code
- Real-Time Data
- Support Ticket Management
- Surveys & Feedback
- Cloud-based
- On-premise
- Cloud-based
- On-premise
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat
