OTRS vs Zendesk Suite

US$55.00/month

• Ease of Use

  4.3 (95)

• Features & Functionality

  4.4 (95)

• Customer Service

  4.3 (95)

• Value for Money

  4.5 (95)

See all ratings

• Ease of Use

  4.3 (3,805)

• Features & Functionality

  4.4 (3,805)

• Customer Service

  4.3 (3,805)

• Value for Money

  4.2 (3,805)

See all ratings

As a service management solution, OTRS is traditionally used by help desks, IT organizations, corporate security teams and customer service teams.

Over 110,000 companies rely on Zendesk's customer service solution to build the best customer experience. Our software is powerful and flexible, and scales to meet the needs of any business.

• Automated Routing
• Configuration Management
• Customizable Branding
• Email Templates
• Forms Management
• Help Desk Management
• Knowledge Base Management
• Real Time Data
• Service Level Agreement (SLA) Management
• Support Ticket Tracking

See all features

• Automated Routing
• Configuration Management
• Customizable Branding
• Email Templates
• Forms Management
• Help Desk Management
• Knowledge Base Management
• Real Time Data
• Service Level Agreement (SLA) Management
• Support Ticket Tracking

See all features

• Cloud-based
• On-premise

• Cloud-based
• On-premise

• In Person
• Live Online
• Webinars
• Documentation
• Videos

• In Person
• Live Online
• Webinars
• Documentation
• Videos

• Email/Help Desk
• FAQs/Forum
• Knowledge Base Software
• Phone Support
• 24/7 (Live rep)
• Chat

• Email/Help Desk
• FAQs/Forum
• Knowledge Base Software
• Phone Support
• 24/7 (Live rep)
• Chat