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Freshdesk vs HubSpot Service Hub
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Capterra offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
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Starting Price
US$15.00/month
US$20.00/month
Ratings
Overall
4.5 (3,332)Overall
4.4 (164)Best for
Businesses of all sizes across the world trust Freshdesk to provide remarkable customer service.
HubSpot Service Hub helps growing businesses build their ideal customers experience, create self service solutions, and grow through customer feedback and advocacy.
Features
- API
- Customer Database
- Customizable Reports
- Engagement Tracking
- Knowledge Management Software
- Multi-Channel Communication
- Real-Time Chat
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- API
- Customer Database
- Customizable Reports
- Engagement Tracking
- Knowledge Management Software
- Multi-Channel Communication
- Real-Time Chat
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
Deployment
- Cloud-based
- On-premise
- Cloud-based
- On-premise
Training Software
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat