---
description: Compare Freshdesk vs Smith.ai and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Freshdesk vs Smith.ai - Capterra Israel 2026
---

Breadcrumb: [Home](/) > [Help Desk & Ticketing Software](/directory/30008/help-desk/software) > [Freshdesk \<span\>vs\</span\> Smith.ai](https://www.capterra.co.il/compare/124981/181278/freshdesk/vs/smith-ai-live-website-chat)

# Compare Freshdesk vs Smith.ai

Canonical: https://www.capterra.co.il/compare/124981/181278/freshdesk/vs/smith-ai-live-website-chat

> Detailed comparison between Freshdesk and Smith.ai. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | Smith.ai |
| **Overall rating** | 4.5/5 | 4.9/5 |
| **Total Reviews** | 3486 | 48 |
| **Starting Price** | US$19.00 | US$0.00 |
| **Free Trial** | Yes | No |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### Freshdesk

Businesses of all sizes, from startups to enterprise teams, across ecommerce, fintech, travel, logistics, retail, and education industries that manage customer support across one or more channels.

### Smith.ai

Smith.ai is most useful for growing law firms who need help answering calls. 24/7 AI Receptionist and professional human agents capture, qualify, \&amp; book leads to convert new clients\!

## Key features

### Freshdesk

- API
- Activity Tracking
- Call Recording Software
- Canned Responses
- Chat/Messaging
- Communication Management
- Contact Management Software
- Content Management System (CMS) Software
- Customer History
- Customizable Forms
- Engagement Tracking
- File Sharing Software
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Reporting/Analytics
- Search/Filter
- Social Media Integration
- Support Ticket Management
- Workflow Management Software

### Smith.ai

- API
- Activity Tracking
- Call Recording Software
- Canned Responses
- Chat/Messaging
- Communication Management
- Contact Management Software
- Content Management System (CMS) Software
- Customer History
- Customizable Forms
- Engagement Tracking
- File Sharing Software
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Reporting/Analytics
- Search/Filter
- Social Media Integration
- Support Ticket Management
- Workflow Management Software

## Links

- [View Freshdesk Profile](https://www.capterra.co.il/software/124981/freshdesk)
- [View Smith.ai Profile](https://www.capterra.co.il/software/181278/smith-ai-live-website-chat)
- [View Original Comparison](https://www.capterra.co.il/compare/124981/181278/freshdesk/vs/smith-ai-live-website-chat)

-----

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