---
description: Compare Freshdesk vs Trengo and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Freshdesk vs Trengo - Capterra Israel 2026
---

Breadcrumb: [Home](/) > [Knowledge Management Software](/directory/30094/knowledge-management/software) > [Freshdesk \<span\>vs\</span\> Trengo](https://www.capterra.co.il/compare/124981/177967/freshdesk/vs/trengo)

# Compare Freshdesk vs Trengo

Canonical: https://www.capterra.co.il/compare/124981/177967/freshdesk/vs/trengo

> Detailed comparison between Freshdesk and Trengo. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Freshdesk | Trengo |
| **Overall rating** | 4.5/5 | 4.1/5 |
| **Total Reviews** | 3425 | 26 |
| **Starting Price** | US$19.00 | €125.00 |
| **Free Trial** | Yes | No |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat |
| **Training Software** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Best for

### Freshdesk

Freshdesk is used by customer service departments, support agents, call centers, help desks, e-commerce companies, and retail businesses.

### Trengo

Trengo is the leading customer service software for medium-sized businesses. Scalable for industries like hospitality, automotive, travel, and many more.

## Key features

### Freshdesk

- API
- Call Recording Software
- Canned Responses
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Customer Communication
- Customer Database
- Customer History
- Monitoring
- Multi-Channel Communication
- Real-Time Chat
- Reporting/Analytics
- SSL Security
- Screen Sharing Software
- Search/Filter
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Workflow Management Software

### Trengo

- API
- Call Recording Software
- Canned Responses
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Customer Communication
- Customer Database
- Customer History
- Monitoring
- Multi-Channel Communication
- Real-Time Chat
- Reporting/Analytics
- SSL Security
- Screen Sharing Software
- Search/Filter
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Workflow Management Software

## Links

- [View Freshdesk Profile](https://www.capterra.co.il/software/124981/freshdesk)
- [View Trengo Profile](https://www.capterra.co.il/software/177967/trengo)
- [View Original Comparison](https://www.capterra.co.il/compare/124981/177967/freshdesk/vs/trengo)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare Freshdesk vs Trengo - Capterra Israel 2026","description":"Compare Freshdesk vs Trengo and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.","url":"https://www.capterra.co.il/compare/124981/177967/freshdesk/vs/trengo","about":[{"@id":"https://www.capterra.co.il/software/124981/freshdesk#software"},{"@id":"https://www.capterra.co.il/software/177967/trengo#software"}],"breadcrumb":{"@id":"https://www.capterra.co.il/compare/124981/177967/freshdesk/vs/trengo#breadcrumblist"},"@id":"https://www.capterra.co.il/compare/124981/177967/freshdesk/vs/trengo#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.co.il/#website"},"publisher":{"@id":"https://www.capterra.co.il/#organization"},"inLanguage":"en-IL"},{"name":"Freshdesk","description":"Freshdesk is an AI-powered customer service platform that unifies support channels in one intuitive workspace. It features a centralized Command Center that consolidates conversations, intelligence, and insights for efficient issue resolution. The system includes omnichannel support capabilities, advanced ticketing functionality, and automated workflows for routing and prioritization.\n\nFreddy AI, the platform's intelligent assistant, handles repetitive queries automatically while providing agents with summaries, translations, and reply suggestions to enhance productivity. The system includes self-service options through knowledge bases and AI agents that help resolve customer inquiries.\n\nFreshdesk integrates with existing business applications, creating a connected environment for customer service teams. The platform combines ticketing and conversational support in one system, enabling teams to deliver consistent service across email, chat, social media, and self-service channels.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/6d61daff-13f3-4715-beac-2bad2e1338c9.png","url":"https://www.capterra.co.il/software/124981/freshdesk","@id":"https://www.capterra.co.il/software/124981/freshdesk#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.il/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":3425},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"Trengo","description":"At Trengo, an AI-powered customer engagement platform, we’re dedicated to helping you unlock customer delight but having better conversations with your customers. We believe that turning conversations into relationships is a competitive edge. And unlocking more moments of genuine delight in every interaction will fuel that growth. \n\nWe give you a suite of tools that are controllable, easy to set up and designed with your input, empowering your teams to build confidence in AI while having more meaningful conversations with your customer base.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/0c316f38-344c-4270-95c8-444baa6278f4.png","url":"https://www.capterra.co.il/software/177967/trengo","@id":"https://www.capterra.co.il/software/177967/trengo#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.il/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.1,"bestRating":5,"ratingCount":26},"offers":{"price":"125","@type":"Offer","priceCurrency":"EUR"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"@id":"https://www.capterra.co.il/compare/124981/177967/freshdesk/vs/trengo#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Knowledge Management Software","position":2,"item":"/directory/30094/knowledge-management/software","@type":"ListItem"},{"name":"Freshdesk vs Trengo","position":3,"item":"https://www.capterra.co.il/compare/124981/177967/freshdesk/vs/trengo","@type":"ListItem"}]}]}
</script>