---
description: Compare Freshdesk vs Zendesk Suite and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Freshdesk vs Zendesk Suite - Capterra Israel 2026
---

Breadcrumb: [Home](/) > [Knowledge Management Software](/directory/30094/knowledge-management/software) > [Freshdesk \<span\>vs\</span\> Zendesk Suite](https://www.capterra.co.il/compare/124981/164283/freshdesk/vs/zendesk)

# Compare Freshdesk vs Zendesk Suite

Canonical: https://www.capterra.co.il/compare/124981/164283/freshdesk/vs/zendesk

> Detailed comparison between Freshdesk and Zendesk Suite. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | Zendesk Suite |
| **Overall rating** | 4.5/5 | 4.4/5 |
| **Total Reviews** | 3408 | 4072 |
| **Starting Price** | US$19.00 | US$39.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Freshdesk

Freshdesk is used by customer service departments, support agents, call centers, help desks, e-commerce companies, and retail businesses.

### Zendesk Suite

Businesses of all sizes in retail, financial services, education, government, transportation, manufacturing, software, healthcare, telecommunications, media, and more.

## Key features

### Freshdesk

- API
- Activity Tracking
- Analytics
- Archiving & Retention
- Automatic Call Distribution
- Call Recording Software
- Computer Telephony Integration
- Content Management System (CMS) Software
- Customer Complaint Tracking
- Customer Database
- Customizable Reports
- File Sharing Software
- Knowledge Management Software
- Multi-Channel Communication
- Real-Time Chat
- Social Media Integration
- Social Media Monitoring Software
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback

### Zendesk Suite

- API
- Activity Tracking
- Analytics
- Archiving & Retention
- Automatic Call Distribution
- Call Recording Software
- Computer Telephony Integration
- Content Management System (CMS) Software
- Customer Complaint Tracking
- Customer Database
- Customizable Reports
- File Sharing Software
- Knowledge Management Software
- Multi-Channel Communication
- Real-Time Chat
- Social Media Integration
- Social Media Monitoring Software
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback

## Links

- [View Freshdesk Profile](https://www.capterra.co.il/software/124981/freshdesk)
- [View Zendesk Suite Profile](https://www.capterra.co.il/software/164283/zendesk)
- [View Original Comparison](https://www.capterra.co.il/compare/124981/164283/freshdesk/vs/zendesk)

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