---
description: Compare Freshdesk vs timetoreply and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Freshdesk vs timetoreply - Capterra Israel 2026
---

Breadcrumb: [Home](/) > [Knowledge Management Software](/directory/30094/knowledge-management/software) > [Freshdesk \<span\>vs\</span\> timetoreply](https://www.capterra.co.il/compare/124981/153065/freshdesk/vs/time-to-reply)

# Compare Freshdesk vs timetoreply

Canonical: https://www.capterra.co.il/compare/124981/153065/freshdesk/vs/time-to-reply

> Detailed comparison between Freshdesk and timetoreply. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | timetoreply |
| **Overall rating** | 4.5/5 | 4.5/5 |
| **Total Reviews** | 3470 | 42 |
| **Starting Price** | US$19.00 | US$49.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support |
| **Training Software** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### Freshdesk

Freshdesk is used by customer service departments, support agents, call centers, help desks, e-commerce companies, and retail businesses.

### timetoreply

Mid-market \&amp; enterprise B2B customer-facing teams—Customer Success, Customer Service, Account Management and Operations—with 15+ mailboxes on Outlook, Microsoft 365 or Google Workspace.

## Key features

### Freshdesk

- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Alerts/Notifications
- Archiving & Retention
- CRM Software
- Collaboration Tools
- Contact Management Software
- Customizable Reports
- Dashboard Software
- Email Management Software
- Inbox Management
- Performance Metrics
- Real-Time Monitoring
- Reporting & Statistics
- Reporting/Analytics
- Search/Filter
- Service Level Agreement (SLA) Management
- Third-Party Integrations

### timetoreply

- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Alerts/Notifications
- Archiving & Retention
- CRM Software
- Collaboration Tools
- Contact Management Software
- Customizable Reports
- Dashboard Software
- Email Management Software
- Inbox Management
- Performance Metrics
- Real-Time Monitoring
- Reporting & Statistics
- Reporting/Analytics
- Search/Filter
- Service Level Agreement (SLA) Management
- Third-Party Integrations

## Links

- [View Freshdesk Profile](https://www.capterra.co.il/software/124981/freshdesk)
- [View timetoreply Profile](https://www.capterra.co.il/software/153065/time-to-reply)
- [View Original Comparison](https://www.capterra.co.il/compare/124981/153065/freshdesk/vs/time-to-reply)

-----

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