---
description: Compare Freshdesk vs ServiceNow IT Service Management and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Freshdesk vs ServiceNow IT Service Management - Capterra Israel 2026
---

Breadcrumb: [Home](/) > [Knowledge Management Software](/directory/30094/knowledge-management/software) > [Freshdesk \<span\>vs\</span\> ServiceNow IT Service Management](https://www.capterra.co.il/compare/124981/152874/freshdesk/vs/servicenow-knowledge-management)

# Compare Freshdesk vs ServiceNow IT Service Management

Canonical: https://www.capterra.co.il/compare/124981/152874/freshdesk/vs/servicenow-knowledge-management

> Detailed comparison between Freshdesk and ServiceNow IT Service Management. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | ServiceNow IT Service Management |
| **Overall rating** | 4.5/5 | 4.5/5 |
| **Total Reviews** | 3408 | 41 |
| **Starting Price** | US$19.00 | - |
| **Free Trial** | Yes | - |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Freshdesk

Freshdesk is used by customer service departments, support agents, call centers, help desks, e-commerce companies, and retail businesses.

### ServiceNow IT Service Management

Our target markets include the C-suite CIO as well as the Vice President, Director and Manager of IT Services.

## Key features

### Freshdesk

- Access Controls/Permissions
- Catalog Management
- Collaboration Tools
- Computer Telephony Integration
- Content Management System (CMS) Software
- Customer Complaint Tracking
- Customizable Reports
- Dashboard Software
- Decision Support Software
- IT Asset Management Software
- Incident Management Software
- Knowledge Base Management
- Knowledge Management Software
- Monitoring
- Problem Management
- Self Service Portal
- Support Ticket Management
- Ticket Management
- Wiki

### ServiceNow IT Service Management

- Access Controls/Permissions
- Asset Tracking Software
- Catalog Management
- Collaboration Tools
- Content Management System (CMS) Software
- Dashboard Software
- Decision Support Software
- IT Asset Management Software
- Incident Management Software
- Knowledge Base Management
- Knowledge Management Software
- Problem Management
- Self Service Portal
- Ticket Management

## Links

- [View Freshdesk Profile](https://www.capterra.co.il/software/124981/freshdesk)
- [View ServiceNow IT Service Management Profile](https://www.capterra.co.il/software/152874/servicenow-knowledge-management)
- [View Original Comparison](https://www.capterra.co.il/compare/124981/152874/freshdesk/vs/servicenow-knowledge-management)

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