---
description: Compare Freshdesk vs SherpaDesk and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Freshdesk vs SherpaDesk - Capterra Israel 2026
---

Breadcrumb: [Home](/) > [Knowledge Management Software](/directory/30094/knowledge-management/software) > [Freshdesk \<span\>vs\</span\> SherpaDesk](https://www.capterra.co.il/compare/124981/136172/freshdesk/vs/sherpadesk)

# Compare Freshdesk vs SherpaDesk

Canonical: https://www.capterra.co.il/compare/124981/136172/freshdesk/vs/sherpadesk

> Detailed comparison between Freshdesk and SherpaDesk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | SherpaDesk |
| **Overall rating** | 4.5/5 | 4.7/5 |
| **Total Reviews** | 3408 | 62 |
| **Starting Price** | US$19.00 | US$39.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat |
| **Training Software** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Freshdesk

Freshdesk is used by customer service departments, support agents, call centers, help desks, e-commerce companies, and retail businesses.

### SherpaDesk

small to medium sized business; personal service firms

## Key features

### Freshdesk

- API
- Activity Dashboard
- Alerts/Escalation
- Alerts/Notifications
- Automated Routing
- CRM Software
- Collaboration Tools
- Customizable Branding
- Email Management Software
- IT Asset Management Software
- Interaction Tracking
- Knowledge Base Management
- Mobile App
- Monitoring
- Project Management Software
- Real-Time Chat
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Ticket Management

### SherpaDesk

- API
- Activity Dashboard
- Alerts/Escalation
- Alerts/Notifications
- Automated Routing
- CRM Software
- Collaboration Tools
- Customizable Branding
- Email Management Software
- IT Asset Management Software
- Interaction Tracking
- Knowledge Base Management
- Mobile App
- Monitoring
- Project Management Software
- Real-Time Chat
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Ticket Management

## Links

- [View Freshdesk Profile](https://www.capterra.co.il/software/124981/freshdesk)
- [View SherpaDesk Profile](https://www.capterra.co.il/software/136172/sherpadesk)
- [View Original Comparison](https://www.capterra.co.il/compare/124981/136172/freshdesk/vs/sherpadesk)

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