---
description: Compare Freshdesk vs LogMeIn Resolve and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Freshdesk vs LogMeIn Resolve - Capterra Israel 2026
---

Breadcrumb: [Home](/) > [Knowledge Management Software](/directory/30094/knowledge-management/software) > [Freshdesk \<span\>vs\</span\> LogMeIn Resolve](https://www.capterra.co.il/compare/124981/1026169/freshdesk/vs/goto-resolve)

# Compare Freshdesk vs LogMeIn Resolve

Canonical: https://www.capterra.co.il/compare/124981/1026169/freshdesk/vs/goto-resolve

> Detailed comparison between Freshdesk and LogMeIn Resolve. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | LogMeIn Resolve |
| **Overall rating** | 4.5/5 | 4.4/5 |
| **Total Reviews** | 3425 | 214 |
| **Starting Price** | US$19.00 | US$29.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat |
| **Training Software** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### Freshdesk

Freshdesk is used by customer service departments, support agents, call centers, help desks, e-commerce companies, and retail businesses.

### LogMeIn Resolve

IT professionals and MSPs in upper midmarket and enterprise organizations managing endpoint security, compliance, remote support, and helpdesk operations.

## Key features

### Freshdesk

- API
- Access Controls/Permissions
- Activity Tracking
- Alerts/Escalation
- Assignment Management
- Collaboration Tools
- Customizable Forms
- Incident Management Software
- Issue Auditing
- Issue Management
- Monitoring
- Real-Time Chat
- Recurring Issues
- Reporting & Statistics
- Reporting/Analytics
- SSL Security
- Screen Sharing Software
- Support Ticket Management
- Task Management Software
- Ticket Management

### LogMeIn Resolve

- API
- Access Controls/Permissions
- Activity Tracking
- Alerts/Escalation
- Assignment Management
- Collaboration Tools
- Customizable Forms
- Incident Management Software
- Issue Auditing
- Issue Management
- Monitoring
- Real-Time Chat
- Recurring Issues
- Reporting & Statistics
- Reporting/Analytics
- SSL Security
- Screen Sharing Software
- Support Ticket Management
- Task Management Software
- Ticket Management

## Links

- [View Freshdesk Profile](https://www.capterra.co.il/software/124981/freshdesk)
- [View LogMeIn Resolve Profile](https://www.capterra.co.il/software/1026169/goto-resolve)
- [View Original Comparison](https://www.capterra.co.il/compare/124981/1026169/freshdesk/vs/goto-resolve)

-----

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