---
description: Compare Freshdesk vs Insightly Service and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Freshdesk vs Insightly Service - Capterra Israel 2026
---

Breadcrumb: [Home](/) > [Knowledge Management Software](/directory/30094/knowledge-management/software) > [Freshdesk \<span\>vs\</span\> Insightly Service](https://www.capterra.co.il/compare/124981/1022758/freshdesk/vs/insightly-service)

# Compare Freshdesk vs Insightly Service

Canonical: https://www.capterra.co.il/compare/124981/1022758/freshdesk/vs/insightly-service

> Detailed comparison between Freshdesk and Insightly Service. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | Insightly Service |
| **Overall rating** | 4.5/5 | 4.0/5 |
| **Total Reviews** | 3408 | 2 |
| **Starting Price** | US$19.00 | US$29.00 |
| **Free Trial** | Yes | No |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | - |
| **Training Software** | Live Online, Webinars, Documentation, Videos | - |

## Best for

### Freshdesk

Freshdesk is used by customer service departments, support agents, call centers, help desks, e-commerce companies, and retail businesses.

### Insightly Service

Organizations in any industry looking to deliver superior customer experiences. Service aligns teams around a single source of truth for customer success, support, and growth.

## Key features

### Freshdesk

- API
- Activity Tracking
- Alerts/Escalation
- Analytics
- Customer Database
- Customer Portal
- Customer Support Software
- Dashboard Software
- Knowledge Base Management
- Multi-Channel Communication
- Performance Metrics
- Queue Management
- Real-Time Monitoring
- Real-Time Updates
- Single Sign On Software
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Third-Party Integrations
- Ticket Management

### Insightly Service

- API
- Activity Tracking
- Alerts/Escalation
- Analytics
- Customer Database
- Customer Portal
- Customer Support Software
- Dashboard Software
- Knowledge Base Management
- Multi-Channel Communication
- Performance Metrics
- Queue Management
- Real-Time Monitoring
- Real-Time Updates
- Single Sign On Software
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Third-Party Integrations
- Ticket Management

## Links

- [View Freshdesk Profile](https://www.capterra.co.il/software/124981/freshdesk)
- [View Insightly Service Profile](https://www.capterra.co.il/software/1022758/insightly-service)
- [View Original Comparison](https://www.capterra.co.il/compare/124981/1022758/freshdesk/vs/insightly-service)

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