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Avaya UCaaS vs AVOXI
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Starting Price
Not provided by vendor
US$19.99
Ratings
Best for
Designed to streamline customer interaction, Avaya Aura Platform is a suite of products that works together to facilitate customer support and report relevant data to improve customer care.
1. Hospitality and Travel
2. Software and Technology
3. Retail and eCommerce
4. Healthcare and Pharmaceutical
5. Logistics and Distribution
6. Business Process Outsourcing (BPO)
Features
- Automated Routing
- Call Center Management
- Call Recording Software
- Call Routing
- Call Tracking Software
- IVR Software
- Multi-Channel Communication
- Performance Metrics
- Reporting/Analytics
- Voice Mail
- Automated Routing
- Call Center Management
- Call Recording Software
- Call Routing
- Call Tracking Software
- IVR Software
- Multi-Channel Communication
- Performance Metrics
- Reporting/Analytics
- Voice Mail
Deployment
- Cloud-based
- On-premise
- Cloud-based
- On-premise
Training Software
- Live Online
- Webinars
- Documentation
- Videos
- Live Online
- Webinars
- Documentation
- Videos
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat