Avaya UCaaS vs Talkdesk

US$1.00/month

• Ease of Use

  4.3 (86)

• Features & Functionality

  4.5 (86)

• Customer Service

  4.2 (86)

• Value for Money

  4.3 (86)

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• Ease of Use

  4.7 (727)

• Features & Functionality

  4.4 (727)

• Customer Service

  4.6 (727)

• Value for Money

  4.5 (727)

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Designed to streamline customer interaction, Avaya Aura Platform is a suite of products that works together to facilitate customer support and report relevant data to improve customer care.

Our target market is customer-centric companies with at least 5 agents looking to improve customer experiences through more personalized, data-driven customer interactions.

• Call Recording Software
• Call Routing
• Call Tracking Software
• Chat/Messaging
• Contact Management Software
• IVR Software
• Multi-Channel Communication
• Performance Metrics
• Reporting/Analytics
• Workforce Management Software

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• Call Recording Software
• Call Routing
• Call Tracking Software
• Chat/Messaging
• Contact Management Software
• IVR Software
• Multi-Channel Communication
• Performance Metrics
• Reporting/Analytics
• Workforce Management Software

See all features

• Cloud-based
• On-premise

• Cloud-based
• On-premise

• In Person
• Live Online
• Webinars
• Documentation
• Videos

• In Person
• Live Online
• Webinars
• Documentation
• Videos

• Email/Help Desk
• FAQs/Forum
• Knowledge Base Software
• Phone Support
• 24/7 (Live rep)
• Chat

• Email/Help Desk
• FAQs/Forum
• Knowledge Base Software
• Phone Support
• 24/7 (Live rep)
• Chat