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Velaro vs Intercom
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Capterra offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
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Starting Price
US$64.95/month
US$39.00/month
Ratings
Overall
3.9 (9)Overall
4.5 (1,076)Best for
eCommerce; higher education; health care; insurance, pharmaceuticals, online retail; other.
Customer service teams from more than 25,000 global organizations, including Atlassian, Amazon and Microsoft, rely on Intercom to deliver efficient and personal customer experiences at scale.
Features
- AI/Machine Learning
- Activity Tracking
- Customer Database
- Engagement Tracking
- File Sharing Software
- Natural Language Processing
- Query Suggestions
- Support Ticket Management
- Surveys & Feedback
- Transfers/Routing
- AI/Machine Learning
- Activity Tracking
- Customer Database
- Engagement Tracking
- File Sharing Software
- Natural Language Processing
- Query Suggestions
- Support Ticket Management
- Surveys & Feedback
- Transfers/Routing
Deployment
- Cloud-based
- On-premise
- Cloud-based
- On-premise
Training Software
- Live Online
- Webinars
- Documentation
- Videos
- Live Online
- Webinars
- Documentation
- Videos
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat