---
description: Compare Octopus vs Freshservice and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Octopus vs Freshservice - Capterra Israel 2026
---

Breadcrumb: [Home](/) > [IT Asset Management Software](/directory/30077/it-asset-management/software) > [Octopus \<span\>vs\</span\> Freshservice](https://www.capterra.co.il/compare/109492/132997/octopus/vs/freshservice)

# Compare Octopus vs Freshservice

Canonical: https://www.capterra.co.il/compare/109492/132997/octopus/vs/freshservice

> Detailed comparison between Octopus and Freshservice. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Octopus | Freshservice |
| **Overall rating** | 4.2/5 | 4.6/5 |
| **Total Reviews** | 5 | 803 |
| **Starting Price** | CA$60.00 | US$19.00 |
| **Free Trial** | - | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | - | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Octopus

Mid-sized IT teams aiming at rapidly implementing our system for quick wins.

### Freshservice

Freshservice scales from mid-market to enterprises, supporting IT, HR, finance, and more across industries like government, manufacturing, healthcare, retail, and tech on one unified platform.

## Key features

### Octopus

- Alerts/Escalation
- Asset Tracking Software
- Assignment Management
- Change Management Software
- Contract/License Management
- Dashboard Software
- IT Asset Management Software
- Incident Management Software
- Inventory Management Software
- Issue Auditing
- Issue Scheduling
- Knowledge Management Software
- Maintenance Management Software
- Problem Management
- Project Management Software
- Recurring Issues
- Service Level Agreement (SLA) Management
- Supplier Management
- Task Management Software
- Ticket Management

### Freshservice

- Alerts/Escalation
- Asset Tracking Software
- Assignment Management
- Change Management Software
- Contract/License Management
- Dashboard Software
- IT Asset Management Software
- Incident Management Software
- Inventory Management Software
- Issue Auditing
- Issue Scheduling
- Knowledge Management Software
- Maintenance Management Software
- Problem Management
- Project Management Software
- Recurring Issues
- Service Level Agreement (SLA) Management
- Supplier Management
- Task Management Software
- Ticket Management

## Links

- [View Octopus Profile](https://www.capterra.co.il/software/109492/octopus)
- [View Freshservice Profile](https://www.capterra.co.il/software/132997/freshservice)
- [View Original Comparison](https://www.capterra.co.il/compare/109492/132997/octopus/vs/freshservice)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare Octopus vs Freshservice - Capterra Israel 2026","description":"Compare Octopus vs Freshservice and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.","url":"https://www.capterra.co.il/compare/109492/132997/octopus/vs/freshservice","about":[{"@id":"https://www.capterra.co.il/software/109492/octopus#software"},{"@id":"https://www.capterra.co.il/software/132997/freshservice#software"}],"breadcrumb":{"@id":"https://www.capterra.co.il/compare/109492/132997/octopus/vs/freshservice#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.co.il/compare/109492/132997/octopus/vs/freshservice#webpage","isPartOf":{"@id":"https://www.capterra.co.il/#website"},"inLanguage":"en-IL","publisher":{"@id":"https://www.capterra.co.il/#organization"}},{"name":"Octopus","description":"Built from the ground up on ITIL best practices and pre-configured for immediate usage, Octopus is a very user-friendly, accessible and constantly evolving application, ideal for small / mid-sized IT depts.\nFeatures include incident, service request, problem, change and event management, SLA and automated escalation, CMDB and automated inventory, web portal with custom forms, email notifications for all important events and advanced reporting.\nOctopus is supported by a unique service package.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/cea3f731-6db3-422c-9039-a100fef972c0.png","url":"https://www.capterra.co.il/software/109492/octopus","@type":"SoftwareApplication","@id":"https://www.capterra.co.il/software/109492/octopus#software","publisher":{"@id":"https://www.capterra.co.il/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":5,"ratingValue":4.2},"offers":{"price":"60","@type":"Offer","priceCurrency":"CAD"},"operatingSystem":"Cloud"},{"name":"Freshservice","description":"Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that need to move fast without sacrificing control. Freshworks is named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms, recognition we believe reflects our strategic platform investments, product enhancements shaped by customer feedback, and strong visibility among ITSM buyers.\n\nBy bringing ITSM, ITOM, ITAM, and enterprise service management together on one platform with a shared data and context model, Freshservice reduces the fragmentation and tool sprawl that slow teams down, creating a more consistent source of truth across services, assets, and infrastructure. IT teams gain visibility into their environment through automated discovery, a robust CMDB for impact analysis and root cause resolution, and streamlined incident, problem, change, and major incident management.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/cb18d8e2-47ac-4a81-9a78-e7c9f0637b39.png","url":"https://www.capterra.co.il/software/132997/freshservice","@type":"SoftwareApplication","@id":"https://www.capterra.co.il/software/132997/freshservice#software","publisher":{"@id":"https://www.capterra.co.il/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":803,"ratingValue":4.6},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","@id":"https://www.capterra.co.il/compare/109492/132997/octopus/vs/freshservice#breadcrumblist","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"IT Asset Management Software","position":2,"item":"/directory/30077/it-asset-management/software","@type":"ListItem"},{"name":"Octopus vs Freshservice","position":3,"item":"https://www.capterra.co.il/compare/109492/132997/octopus/vs/freshservice","@type":"ListItem"}]}]}
</script>