---
description: Compare SysAid vs Raiseaticket and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare SysAid vs Raiseaticket - Capterra Israel 2026
---

Breadcrumb: [Home](/) > [IT Ticketing Systems Software](/directory/32623/it-ticketing-systems-software/software) > [SysAid \<span\>vs\</span\> Raiseaticket](https://www.capterra.co.il/compare/107225/182383/sysaid/vs/raiseaticket)

# Compare SysAid vs Raiseaticket

Canonical: https://www.capterra.co.il/compare/107225/182383/sysaid/vs/raiseaticket

> Detailed comparison between SysAid and Raiseaticket. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | SysAid | Raiseaticket |
| **Overall rating** | 4.5/5 | 4.7/5 |
| **Total Reviews** | 519 | 46 |
| **Starting Price** | - | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | 24/7 (Live rep), Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Webinars, Documentation |

## Best for

### SysAid

Designed for SMBs and enterprises, SysAid offers a customizable IT service delivery platform tailored to the business's unique needs, ensuring optimal performance and ROI at every stage of growth.

### Raiseaticket

Government, Aviation, Enterprise, Small Business, Technology, Customer Care and Contact Center

## Key features

### SysAid

- Alerts/Escalation
- Asset Tracking Software
- Automated Routing
- Capacity Management
- Configurable Workflow
- Customizable Reports
- Help Desk Management
- Issue Scheduling
- Knowledge Base Management
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Reporting/Analytics
- Self Service Portal
- Service History
- Service Level Agreement (SLA) Management
- Status Tracking
- Support Ticket Management
- Surveys & Feedback
- Ticket Management

### Raiseaticket

- Alerts/Escalation
- Automated Routing
- Knowledge Base Management
- Multi-Channel Communication
- Performance Metrics
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Ticket Management

## Links

- [View SysAid Profile](https://www.capterra.co.il/software/107225/sysaid)
- [View Raiseaticket Profile](https://www.capterra.co.il/software/182383/raiseaticket)
- [View Original Comparison](https://www.capterra.co.il/compare/107225/182383/sysaid/vs/raiseaticket)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare SysAid vs Raiseaticket - Capterra Israel 2026","description":"Compare SysAid vs Raiseaticket and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.","url":"https://www.capterra.co.il/compare/107225/182383/sysaid/vs/raiseaticket","about":[{"@id":"https://www.capterra.co.il/software/107225/sysaid#software"},{"@id":"https://www.capterra.co.il/software/182383/raiseaticket#software"}],"breadcrumb":{"@id":"https://www.capterra.co.il/compare/107225/182383/sysaid/vs/raiseaticket#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.co.il/compare/107225/182383/sysaid/vs/raiseaticket#webpage","publisher":{"@id":"https://www.capterra.co.il/#organization"},"inLanguage":"en-IL","isPartOf":{"@id":"https://www.capterra.co.il/#website"}},{"name":"SysAid","description":"SysAid is an IT service management platform that helps teams automate workflows and optimize service delivery. The platform features AI agents that assess issues, make decisions, and take action. SysAid includes conversational AI chatbots that provide multilingual support across channels, along with an AI-assisted self-service portal for users. The system offers comprehensive asset management capabilities, workflow automation tools, and analytics for monitoring performance metrics. SysAid integrates with existing IT systems and infrastructure to enhance efficiency. The platform's AI technology is trained on IT data and adheres to industry standards for security. Implementation can be completed quickly, with cloud migration possible in a short timeframe. The platform is backed by a service team recognized for customer support excellence.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/7f905eea-1603-43ac-bb01-ed3c92c4070c.jpeg","url":"https://www.capterra.co.il/software/107225/sysaid","@type":"SoftwareApplication","@id":"https://www.capterra.co.il/software/107225/sysaid#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.il/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":519,"ratingValue":4.5},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Chrome, Android, Platform ios, Platform ipad"},{"name":"Raiseaticket","description":"Raiseaticket is a free cloud-based helpdesk software. The software provides businesses with a customer service portal, ticketing system, and reporting tools to streamline issue resolution. Key capabilities include multi-channel support, automated workflows, role-based access, and security and compliance.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/0f0d7107-9c5e-4ac5-991a-fca10af18079.png","url":"https://www.capterra.co.il/software/182383/raiseaticket","@type":"SoftwareApplication","@id":"https://www.capterra.co.il/software/182383/raiseaticket#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.il/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":46,"ratingValue":4.7},"operatingSystem":"Cloud"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"IT Ticketing Systems Software","position":2,"item":"/directory/32623/it-ticketing-systems-software/software","@type":"ListItem"},{"name":"SysAid vs Raiseaticket","position":3,"item":"https://www.capterra.co.il/compare/107225/182383/sysaid/vs/raiseaticket","@type":"ListItem"}],"@id":"https://www.capterra.co.il/compare/107225/182383/sysaid/vs/raiseaticket#breadcrumblist"}]}
</script>