---
description: Compare SysAid vs Groove and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare SysAid vs Groove - Capterra Israel 2026
---

Breadcrumb: [Home](/) > [Help Desk & Ticketing Software](/directory/30008/help-desk/software) > [SysAid \<span\>vs\</span\> Groove](https://www.capterra.co.il/compare/107225/143005/sysaid/vs/groove)

# Compare SysAid vs Groove

Canonical: https://www.capterra.co.il/compare/107225/143005/sysaid/vs/groove

> Detailed comparison between SysAid and Groove. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | SysAid | Groove |
| **Overall rating** | 4.5/5 | 4.5/5 |
| **Total Reviews** | 523 | 87 |
| **Starting Price** | US$89.00 | US$29.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base Software, Phone Support, Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | Webinars, Documentation, Videos |

## Best for

### SysAid

IT leaders, CIOs and CTOs, and hands-on IT professionals at companies with 250-5,000 employees who want enterprise-grade ITSM, automated repetitive IT work, and a clear ROI story for leadership.

### Groove

Small and medium sized businesses in B2C/B2B Software, eCommerce, Web Development/Design Agencies, Online Services, \&amp; Entrepreneurs

## Key features

### SysAid

- API
- Access Controls/Permissions
- Chat/Messaging
- Collaboration Tools
- Configurable Workflow
- Customer Database
- Customizable Reports
- Customizable Templates
- Full Text Search
- Knowledge Management Software
- Multi-Channel Communication
- Performance Metrics
- Real-Time Chat
- Reporting & Statistics
- Reporting/Analytics
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Ticket Management
- Workflow Management Software

### Groove

- API
- Access Controls/Permissions
- Chat/Messaging
- Collaboration Tools
- Configurable Workflow
- Customer Database
- Customizable Reports
- Customizable Templates
- Full Text Search
- Knowledge Management Software
- Multi-Channel Communication
- Performance Metrics
- Real-Time Chat
- Reporting & Statistics
- Reporting/Analytics
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Ticket Management
- Workflow Management Software

## Links

- [View SysAid Profile](https://www.capterra.co.il/software/107225/sysaid)
- [View Groove Profile](https://www.capterra.co.il/software/143005/groove)
- [View Original Comparison](https://www.capterra.co.il/compare/107225/143005/sysaid/vs/groove)

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