---
description: Compare ViaDialog vs Glassix and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare ViaDialog vs Glassix - Capterra Israel 2026
---

Breadcrumb: [Home](/) > [Contact Center Software](/directory/32035/contact-center/software) > [ViaDialog \<span\>vs\</span\> Glassix](https://www.capterra.co.il/compare/1041646/1052241/viaflow/vs/glassix)

# Compare ViaDialog vs Glassix

Canonical: https://www.capterra.co.il/compare/1041646/1052241/viaflow/vs/glassix

> Detailed comparison between ViaDialog and Glassix. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | ViaDialog | Glassix |
| **Overall rating** | 5.0/5 | 5.0/5 |
| **Total Reviews** | 4 | 103 |
| **Starting Price** | €39.00 | US$49.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars |

## Best for

### ViaDialog

Designed for mid-sized to large enterprises seeking AI-powered, omnichannel customer service to boost efficiency, scale operations, and improve CX across voice, chat, email, and more.

### Glassix

USA&#10;Canada&#10;United Kingdom&#10;Europe&#10;LATAM&#10;GCC

## Key features

### ViaDialog

- AI/Machine Learning
- API
- Activity Tracking
- Call Logging
- Chat/Messaging
- Contact Database
- Customer Database
- Customizable Reports
- Monitoring
- Multi-Channel Communication
- Performance Management
- Performance Metrics
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Reporting/Analytics
- Social Media Integration
- Surveys & Feedback
- Video Support
- Workflow Management Software

### Glassix

- AI/Machine Learning
- API
- Activity Tracking
- Call Logging
- Chat/Messaging
- Contact Database
- Customer Database
- Customizable Reports
- Monitoring
- Multi-Channel Communication
- Performance Management
- Performance Metrics
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Reporting/Analytics
- Social Media Integration
- Surveys & Feedback
- Video Support
- Workflow Management Software

## Links

- [View ViaDialog Profile](https://www.capterra.co.il/software/1041646/viaflow)
- [View Glassix Profile](https://www.capterra.co.il/software/1052241/glassix)
- [View Original Comparison](https://www.capterra.co.il/compare/1041646/1052241/viaflow/vs/glassix)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare ViaDialog vs Glassix - Capterra Israel 2026","description":"Compare ViaDialog vs Glassix and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.","url":"https://www.capterra.co.il/compare/1041646/1052241/viaflow/vs/glassix","about":[{"@id":"https://www.capterra.co.il/software/1041646/viaflow#software"},{"@id":"https://www.capterra.co.il/software/1052241/glassix#software"}],"breadcrumb":{"@id":"https://www.capterra.co.il/compare/1041646/1052241/viaflow/vs/glassix#breadcrumblist"},"@id":"https://www.capterra.co.il/compare/1041646/1052241/viaflow/vs/glassix#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.co.il/#website"},"inLanguage":"en-IL","publisher":{"@id":"https://www.capterra.co.il/#organization"}},{"name":"ViaDialog","description":"Viadialog is an AI-powered cloud contact center platform that helps businesses manage customer interactions across voice, email, chat, SMS, WhatsApp, and social media — all in one place. Designed for support and sales teams, it combines smart automation, omnichannel routing, and no-code workflows to boost productivity and customer satisfaction. With Viadialog, you can deploy intelligent chatbots, automate repetitive tasks, monitor performance in real time, and integrate seamlessly with your CRM. Scalable, GDPR-compliant, and fully cloud-based, Viadialog is ideal for companies looking to modernize their contact center with AI while keeping a human touch.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/e5503c31-1332-47d0-98bf-97ad24010764.jpeg","url":"https://www.capterra.co.il/software/1041646/viaflow","@id":"https://www.capterra.co.il/software/1041646/viaflow#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.co.il/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":5.0,"bestRating":5,"ratingCount":4},"offers":{"price":"39","@type":"Offer","priceCurrency":"EUR"},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Chrome"},{"name":"Glassix","description":"From AI 🤖 to Hi 👋, all your business conversations in one place. Our AI-powered customer communications platform enables teams to converse like pros, effortlessly automating tasks &amp; leaving customers saying 'Wow'. With Glassix, managing your customer interactions has never been easier. Our unified inbox eliminates the need for multiple tools, streamlining workflow management and reducing expenses. From Omnichannel chatbots to personalized greetings, keep your customers engaged in one place.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/947bbf6f-f0ca-4326-af8f-820428fdb029.jpeg","url":"https://www.capterra.co.il/software/1052241/glassix","@id":"https://www.capterra.co.il/software/1052241/glassix#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.co.il/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":5.0,"bestRating":5,"ratingCount":103},"offers":{"price":"49","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@id":"https://www.capterra.co.il/compare/1041646/1052241/viaflow/vs/glassix#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Contact Center Software","position":2,"item":"/directory/32035/contact-center/software","@type":"ListItem"},{"name":"ViaDialog vs Glassix","position":3,"item":"https://www.capterra.co.il/compare/1041646/1052241/viaflow/vs/glassix","@type":"ListItem"}]}]}
</script>