---
description: Compare OutSystems vs ServiceNow Customer Service Management and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.
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title: Compare OutSystems vs ServiceNow Customer Service Management - Capterra Israel 2026
---

Breadcrumb: [Home](/) > [Application Builder Software](/directory/32016/app-building/software) > [OutSystems \<span\>vs\</span\> ServiceNow Customer Service Management](https://www.capterra.co.il/compare/103451/192052/outsystems/vs/servicenow-customer-service-management)

# Compare OutSystems vs ServiceNow Customer Service Management

Canonical: https://www.capterra.co.il/compare/103451/192052/outsystems/vs/servicenow-customer-service-management

> Detailed comparison between OutSystems and ServiceNow Customer Service Management. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | OutSystems | ServiceNow Customer Service Management |
| **Overall rating** | 4.6/5 | 4.4/5 |
| **Total Reviews** | 372 | 152 |
| **Starting Price** | US$36,300.00 | - |
| **Free Trial** | Yes | - |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, 24/7 (Live rep), Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### OutSystems

Banking, financial services, insurance, government, manufacturing, healthcare, energy and utilities, retail, education, and IT service management.

### ServiceNow Customer Service Management

Enterprise-wide Service, Operations, and Customer Experience Buyer Groups

## Key features

### OutSystems

- API
- Access Controls/Permissions
- Activity Dashboard
- Application Management
- Business Process Automation
- Change Management Software
- Collaboration Tools
- Configurable Workflow
- Monitoring
- No-Code
- Prioritization
- Real-Time Data
- Real-Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Rules-Based Workflow
- Task Management Software
- Workflow Management Software

### ServiceNow Customer Service Management

- API
- Access Controls/Permissions
- Activity Dashboard
- Application Management
- Business Process Automation
- Call Tracking Software
- Change Management Software
- Collaboration Tools
- Configurable Workflow
- Monitoring
- No-Code
- Prioritization
- Real-Time Data
- Real-Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Rules-Based Workflow
- Task Management Software
- Workflow Management Software

## Links

- [View OutSystems Profile](https://www.capterra.co.il/software/103451/outsystems)
- [View ServiceNow Customer Service Management Profile](https://www.capterra.co.il/software/192052/servicenow-customer-service-management)
- [View Original Comparison](https://www.capterra.co.il/compare/103451/192052/outsystems/vs/servicenow-customer-service-management)

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