---
description: Compare Spiceworks Cloud Help Desk vs ProProfs Help Desk and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Spiceworks Cloud Help Desk vs ProProfs Help Desk - Capterra Israel 2026
---

Breadcrumb: [Home](/) > [Help Desk & Ticketing Software](/directory/30008/help-desk/software) > [Spiceworks Cloud Help Desk \<span\>vs\</span\> ProProfs Help Desk](https://www.capterra.co.il/compare/102709/200141/spiceworks-it-help-desk/vs/proprofs-help-desk)

# Compare Spiceworks Cloud Help Desk vs ProProfs Help Desk

Canonical: https://www.capterra.co.il/compare/102709/200141/spiceworks-it-help-desk/vs/proprofs-help-desk

> Detailed comparison between Spiceworks Cloud Help Desk and ProProfs Help Desk. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Spiceworks Cloud Help Desk | ProProfs Help Desk |
| **Overall rating** | 4.4/5 | 4.9/5 |
| **Total Reviews** | 584 | 14 |
| **Starting Price** | US$6.00 | US$0.00 |
| **Free Trial** | No | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPad (Mobile) |
| **Support** | FAQs/Forum, Knowledge Base Software, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation | In Person, Documentation, Videos |

## Best for

### Spiceworks Cloud Help Desk

IT pros\! There's nothing better than making our IT profesional's lives easier. No matter if you're a CTO, IT manager, IT support specialist, or sysadmin - Spiceworks has something for you.

### ProProfs Help Desk

We serve companies of every sphere, whether your company is into marketing, healthcare, customer support, or any other industry. We also serve companies of all sizes, startups to large enterprises.

## Key features

### Spiceworks Cloud Help Desk

- Access Controls/Permissions
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Automated Routing
- Customer Support Software
- Customizable Branding
- Dashboard Software
- Email Management Software
- Help Desk Management
- Knowledge Base Management
- Mobile Access
- Performance Metrics
- Prioritization
- Project Management Software
- Real-Time Chat
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Ticket Management

### ProProfs Help Desk

- Access Controls/Permissions
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Automated Routing
- Customer Support Software
- Customizable Branding
- Dashboard Software
- Email Management Software
- Help Desk Management
- Knowledge Base Management
- Mobile Access
- Performance Metrics
- Prioritization
- Project Management Software
- Real-Time Chat
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Ticket Management

## Links

- [View Spiceworks Cloud Help Desk Profile](https://www.capterra.co.il/software/102709/spiceworks-it-help-desk)
- [View ProProfs Help Desk Profile](https://www.capterra.co.il/software/200141/proprofs-help-desk)
- [View Original Comparison](https://www.capterra.co.il/compare/102709/200141/spiceworks-it-help-desk/vs/proprofs-help-desk)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare Spiceworks Cloud Help Desk vs ProProfs Help Desk - Capterra Israel 2026","description":"Compare Spiceworks Cloud Help Desk vs ProProfs Help Desk and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.","url":"https://www.capterra.co.il/compare/102709/200141/spiceworks-it-help-desk/vs/proprofs-help-desk","about":[{"@id":"https://www.capterra.co.il/software/102709/spiceworks-it-help-desk#software"},{"@id":"https://www.capterra.co.il/software/200141/proprofs-help-desk#software"}],"breadcrumb":{"@id":"https://www.capterra.co.il/compare/102709/200141/spiceworks-it-help-desk/vs/proprofs-help-desk#breadcrumblist"},"@id":"https://www.capterra.co.il/compare/102709/200141/spiceworks-it-help-desk/vs/proprofs-help-desk#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.co.il/#website"},"publisher":{"@id":"https://www.capterra.co.il/#organization"},"inLanguage":"en-IL"},{"name":"Spiceworks Cloud Help Desk","description":"The Spiceworks IT Cloud Help Desk is purpose-built for IT pros, we have just what you need to run a better internal IT help desk and a better business. \n\nStart tackling tickets in minutes with a simple-to-use help desk software.  Plus, it's more than just ticket tracking: understand (and change) team behavior and articulate your value to the business. \n\nLearn more about the two plan types:\n1. Core (free) \n2. Premium (paid), monthly or annual","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/9d34782a-db77-4273-af7d-5c84b004c203.png","url":"https://www.capterra.co.il/software/102709/spiceworks-it-help-desk","@id":"https://www.capterra.co.il/software/102709/spiceworks-it-help-desk#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.il/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.4,"bestRating":5,"ratingCount":584},"offers":{"price":"6","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"ProProfs Help Desk","description":"ProProfs Help Desk is a popular online help desk software that is hosted on the leading cloud platform- IBM. With a shared inbox, you can simply track, prioritize, assign, and resolve all support tickets in a jiffy. Rise above repetitive tasks by leveraging an automated workflow- where tickets are automatically assigned to relevant agents and you receive automated alerts &amp; notifications. With integrations such as Knowledge base and live chat, you can reduce ticket volume &amp; engage with customers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/5ee42800-0b55-4938-a0e9-b4c75a9a8243.png","url":"https://www.capterra.co.il/software/200141/proprofs-help-desk","@id":"https://www.capterra.co.il/software/200141/proprofs-help-desk#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.il/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.9,"bestRating":5,"ratingCount":14},"offers":{"price":"0","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ipad"},{"@id":"https://www.capterra.co.il/compare/102709/200141/spiceworks-it-help-desk/vs/proprofs-help-desk#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk & Ticketing Software","position":2,"item":"/directory/30008/help-desk/software","@type":"ListItem"},{"name":"Spiceworks Cloud Help Desk vs ProProfs Help Desk","position":3,"item":"https://www.capterra.co.il/compare/102709/200141/spiceworks-it-help-desk/vs/proprofs-help-desk","@type":"ListItem"}]}]}
</script>