---
description: Compare LiveAgent vs Smith.ai and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare LiveAgent vs Smith.ai - Capterra Israel 2026
---

Breadcrumb: [Home](/) > [Help Desk & Ticketing Software](/directory/30008/help-desk/software) > [LiveAgent \<span\>vs\</span\> Smith.ai](https://www.capterra.co.il/compare/102188/181278/liveagent/vs/smith-ai-live-website-chat)

# Compare LiveAgent vs Smith.ai

Canonical: https://www.capterra.co.il/compare/102188/181278/liveagent/vs/smith-ai-live-website-chat

> Detailed comparison between LiveAgent and Smith.ai. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | LiveAgent | Smith.ai |
| **Overall rating** | 4.7/5 | 4.9/5 |
| **Total Reviews** | 1789 | 48 |
| **Starting Price** | US$15.00 | US$0.00 |
| **Free Trial** | Yes | No |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### LiveAgent

Startups, small businesses, and enterprises across e-commerce, SaaS, automotive, travel, healthcare, education, financial services, accounting, legal, and retail industries.

### Smith.ai

Smith.ai is most useful for growing law firms who need help answering calls. 24/7 AI Receptionist and professional human agents capture, qualify, \&amp; book leads to convert new clients\!

## Key features

### LiveAgent

- AI/Machine Learning
- API
- Activity Tracking
- Call Recording Software
- Canned Responses
- Chat/Messaging
- Content Management System (CMS) Software
- Engagement Tracking
- File Sharing Software
- Monitoring
- Multi-Channel Communication
- Natural Language Processing
- Real-Time Analytics
- Real-Time Data
- Real-time Conversations
- Social Media Integration
- Support Ticket Management
- Task Automation
- Transfers/Routing
- Workflow Management Software

### Smith.ai

- AI/Machine Learning
- API
- Activity Tracking
- Call Recording Software
- Canned Responses
- Chat/Messaging
- Content Management System (CMS) Software
- Engagement Tracking
- File Sharing Software
- Monitoring
- Multi-Channel Communication
- Natural Language Processing
- Real-Time Analytics
- Real-Time Data
- Real-time Conversations
- Social Media Integration
- Support Ticket Management
- Task Automation
- Transfers/Routing
- Workflow Management Software

## Links

- [View LiveAgent Profile](https://www.capterra.co.il/software/102188/liveagent)
- [View Smith.ai Profile](https://www.capterra.co.il/software/181278/smith-ai-live-website-chat)
- [View Original Comparison](https://www.capterra.co.il/compare/102188/181278/liveagent/vs/smith-ai-live-website-chat)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare LiveAgent vs Smith.ai - Capterra Israel 2026","description":"Compare LiveAgent vs Smith.ai and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.","url":"https://www.capterra.co.il/compare/102188/181278/liveagent/vs/smith-ai-live-website-chat","about":[{"@id":"https://www.capterra.co.il/software/102188/liveagent#software"},{"@id":"https://www.capterra.co.il/software/181278/smith-ai-live-website-chat#software"}],"breadcrumb":{"@id":"https://www.capterra.co.il/compare/102188/181278/liveagent/vs/smith-ai-live-website-chat#breadcrumblist"},"@id":"https://www.capterra.co.il/compare/102188/181278/liveagent/vs/smith-ai-live-website-chat#webpage","@type":["WebPage","CollectionPage"],"publisher":{"@id":"https://www.capterra.co.il/#organization"},"inLanguage":"en-IL","isPartOf":{"@id":"https://www.capterra.co.il/#website"}},{"name":"LiveAgent","description":"LiveAgent is a cloud-based customer service platform that brings all customer communication channels into one dashboard. Teams manage emails, live chats, phone calls, social media messages, and self-service portals without switching between tools.\n\nBusinesses use LiveAgent to handle customer inquiries from Facebook, Instagram, WhatsApp, Viber, Telegram, and X alongside email and phone. The built-in call center supports inbound and outbound calls with IVR, call recording, and automatic call distribution. A knowledge base builder lets teams publish help articles and customer forums to reduce incoming ticket volume.\n\nCore features include a multichannel ticketing inbox, proactive live chat invitations, automation rules, SLA management, canned responses, time tracking, agent collision detection, gamification, and reporting. Over 200 integrations and 43+ languages are supported.","image":"https://images.g2crowd.com/display-layer-screenshots/4799/6d439e9ddbfa9df7f917edb83b4d8281fcc8492dce05ded31754117d765ab814.png","url":"https://www.capterra.co.il/software/102188/liveagent","@id":"https://www.capterra.co.il/software/102188/liveagent#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.il/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":1789,"ratingValue":4.7},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"Smith.ai","description":"Smith.ai is a sophisticated AI-powered call handling platform that blends advanced voice AI with professional live agents to ensure no call goes unanswered. Designed for growing law firms, Smith.ai delivers 24/7 high-quality call answering, intake, and lead capture through its AI Receptionist and Virtual Receptionist services. With natural, conversational AI, seamless human handoff, and deep CRM integrations, Smith.ai customizes every client experience to drive growth and improve satisfaction. Backed by 500+ trained human receptionists and a world-class success team, Smith.ai has handled over 10 million calls with 99.95% uptime.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/5c4e5bd9-7360-43a0-b568-ff10a9e7bc8a.png","url":"https://www.capterra.co.il/software/181278/smith-ai-live-website-chat","@id":"https://www.capterra.co.il/software/181278/smith-ai-live-website-chat#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.il/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":48,"ratingValue":4.9},"offers":{"price":"0","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Chrome"},{"@id":"https://www.capterra.co.il/compare/102188/181278/liveagent/vs/smith-ai-live-website-chat#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk & Ticketing Software","position":2,"item":"/directory/30008/help-desk/software","@type":"ListItem"},{"name":"LiveAgent vs Smith.ai","position":3,"item":"https://www.capterra.co.il/compare/102188/181278/liveagent/vs/smith-ai-live-website-chat","@type":"ListItem"}]}]}
</script>