---
description: Compare LiveAgent vs Gladly and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare LiveAgent vs Gladly - Capterra Israel 2026
---

Breadcrumb: [Home](/) > [Contact Center Quality Assurance Software](/directory/33415/contact-center-quality-assurance/software) > [LiveAgent \<span\>vs\</span\> Gladly](https://www.capterra.co.il/compare/102188/156723/liveagent/vs/gladly)

# Compare LiveAgent vs Gladly

Canonical: https://www.capterra.co.il/compare/102188/156723/liveagent/vs/gladly

> Detailed comparison between LiveAgent and Gladly. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveAgent | Gladly |
| **Overall rating** | 4.7/5 | 4.8/5 |
| **Total Reviews** | 1753 | 139 |
| **Starting Price** | US$15.00 | - |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### LiveAgent

With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.

### Gladly

We partner with SMBs and large Enterprise B2C companies in Retail, ecommerce, Travel and Hospitality as well as contact centers to keep up with today's customer needs.

## Key features

### LiveAgent

- AI/Machine Learning
- API
- Automatic Call Distribution
- Blended Call Center
- Call Scripting
- Call Tracking Software
- Computer Telephony Integration
- Content Management System (CMS) Software
- Customer Communication
- Customer Complaint Tracking
- File Sharing Software
- Help Desk Management
- Inbound Call Center
- Knowledge Management Software
- Natural Language Processing
- Social Media Monitoring Software
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Transfers/Routing

### Gladly

- AI/Machine Learning
- API
- Automatic Call Distribution
- Blended Call Center
- Call Scripting
- Call Tracking Software
- Computer Telephony Integration
- Content Management System (CMS) Software
- Customer Communication
- Customer Complaint Tracking
- File Sharing Software
- Help Desk Management
- Inbound Call Center
- Knowledge Management Software
- Natural Language Processing
- Social Media Monitoring Software
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Transfers/Routing

## Links

- [View LiveAgent Profile](https://www.capterra.co.il/software/102188/liveagent)
- [View Gladly Profile](https://www.capterra.co.il/software/156723/gladly)
- [View Original Comparison](https://www.capterra.co.il/compare/102188/156723/liveagent/vs/gladly)

-----

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