---
description: Compare LiveAgent vs ServiceNow IT Service Management and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.
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title: Compare LiveAgent vs ServiceNow IT Service Management - Capterra Israel 2026
---

Breadcrumb: [Home](/) > [Contact Center Quality Assurance Software](/directory/33415/contact-center-quality-assurance/software) > [LiveAgent \<span\>vs\</span\> ServiceNow IT Service Management](https://www.capterra.co.il/compare/102188/152874/liveagent/vs/servicenow-knowledge-management)

# Compare LiveAgent vs ServiceNow IT Service Management

Canonical: https://www.capterra.co.il/compare/102188/152874/liveagent/vs/servicenow-knowledge-management

> Detailed comparison between LiveAgent and ServiceNow IT Service Management. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveAgent | ServiceNow IT Service Management |
| **Overall rating** | 4.7/5 | 4.5/5 |
| **Total Reviews** | 1753 | 41 |
| **Starting Price** | US$15.00 | - |
| **Free Trial** | Yes | - |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### LiveAgent

With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.

### ServiceNow IT Service Management

Our target markets include the C-suite CIO as well as the Vice President, Director and Manager of IT Services.

## Key features

### LiveAgent

- Access Controls/Permissions
- Call Tracking Software
- Catalog Management
- Change Management Software
- Collaboration Tools
- Computer Telephony Integration
- Content Management System (CMS) Software
- Customer Complaint Tracking
- Dashboard Software
- Decision Support Software
- Email Monitoring
- Help Desk Management
- Incident Management Software
- Knowledge Base Management
- Knowledge Management Software
- Natural Language Processing
- Onboarding Software
- Problem Management
- Self Service Portal
- Ticket Management

### ServiceNow IT Service Management

- Access Controls/Permissions
- Catalog Management
- Change Management Software
- Collaboration Tools
- Content Management System (CMS) Software
- Dashboard Software
- Decision Support Software
- Help Desk Management
- Incident Management Software
- Knowledge Base Management
- Knowledge Management Software
- Problem Management
- Self Service Portal
- Ticket Management

## Links

- [View LiveAgent Profile](https://www.capterra.co.il/software/102188/liveagent)
- [View ServiceNow IT Service Management Profile](https://www.capterra.co.il/software/152874/servicenow-knowledge-management)
- [View Original Comparison](https://www.capterra.co.il/compare/102188/152874/liveagent/vs/servicenow-knowledge-management)

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