---
description: Compare LiveAgent vs Planhat and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare LiveAgent vs Planhat - Capterra Israel 2026
---

Breadcrumb: [Home](/) > [Contact Center Quality Assurance Software](/directory/33415/contact-center-quality-assurance/software) > [LiveAgent \<span\>vs\</span\> Planhat](https://www.capterra.co.il/compare/102188/149430/liveagent/vs/planhat)

# Compare LiveAgent vs Planhat

Canonical: https://www.capterra.co.il/compare/102188/149430/liveagent/vs/planhat

> Detailed comparison between LiveAgent and Planhat. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveAgent | Planhat |
| **Overall rating** | 4.7/5 | 4.6/5 |
| **Total Reviews** | 1753 | 28 |
| **Starting Price** | US$15.00 | - |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, 24/7 (Live rep), Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### LiveAgent

With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.

### Planhat

Businesses looking to understand their customers and help them continuously accomplish their goals.

## Key features

### LiveAgent

- API
- Activity Tracking
- Call Tracking Software
- Collaboration Tools
- Communication Management
- Configurable Workflow
- Contact Management Software
- Customer Database
- Customer Engagement Software
- Customer History
- Customizable Reports
- Engagement Tracking
- Onboarding Software
- Performance Metrics
- Real-Time Data
- Reporting & Statistics
- Reporting/Analytics
- Surveys & Feedback
- Task Management Software
- Workflow Management Software

### Planhat

- API
- Activity Tracking
- Collaboration Tools
- Communication Management
- Configurable Workflow
- Contact Management Software
- Customer Database
- Customer Engagement Software
- Customer History
- Customizable Reports
- Engagement Tracking
- Onboarding Software
- Performance Metrics
- Real-Time Data
- Reporting & Statistics
- Reporting/Analytics
- Surveys & Feedback
- Task Management Software
- Workflow Management Software

## Links

- [View LiveAgent Profile](https://www.capterra.co.il/software/102188/liveagent)
- [View Planhat Profile](https://www.capterra.co.il/software/149430/planhat)
- [View Original Comparison](https://www.capterra.co.il/compare/102188/149430/liveagent/vs/planhat)

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