---
description: Compare LiveAgent vs Exelysis Contact Center and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare LiveAgent vs Exelysis Contact Center - Capterra Israel 2026
---

Breadcrumb: [Home](/) > [Help Desk & Ticketing Software](/directory/30008/help-desk/software) > [LiveAgent \<span\>vs\</span\> Exelysis Contact Center](https://www.capterra.co.il/compare/102188/137080/liveagent/vs/exelysis-contact-center)

# Compare LiveAgent vs Exelysis Contact Center

Canonical: https://www.capterra.co.il/compare/102188/137080/liveagent/vs/exelysis-contact-center

> Detailed comparison between LiveAgent and Exelysis Contact Center. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | LiveAgent | Exelysis Contact Center |
| **Overall rating** | 4.7/5 | 4.8/5 |
| **Total Reviews** | 1789 | 26 |
| **Starting Price** | US$15.00 | €50.00 |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, 24/7 (Live rep), Chat | Email/Help Desk, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Best for

### LiveAgent

Startups, small businesses, and enterprises across e-commerce, SaaS, automotive, travel, healthcare, education, financial services, accounting, legal, and retail industries.

### Exelysis Contact Center

Call centers, Customer Care, Telemarketing, Telephony Integration at any industry. Banks, Telecom, Hospitality, Health, Insurance, Government, Food \&amp; Beverage and more.

## Key features

### LiveAgent

- API
- Activity Tracking
- Archiving & Retention
- Automatic Call Distribution
- Blended Call Center
- Call Logging
- Call Recording Software
- Call Tracking Software
- Computer Telephony Integration
- Customizable Reports
- File Transfer
- Inbound Call Center
- Monitoring
- On-Demand Recording
- Performance Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Recording
- Reporting/Analytics

### Exelysis Contact Center

- API
- Activity Tracking
- Archiving & Retention
- Automatic Call Distribution
- Blended Call Center
- Call Logging
- Call Recording Software
- Call Tracking Software
- Computer Telephony Integration
- Customizable Reports
- File Transfer
- Inbound Call Center
- Monitoring
- On-Demand Recording
- Performance Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Recording
- Reporting/Analytics

## Links

- [View LiveAgent Profile](https://www.capterra.co.il/software/102188/liveagent)
- [View Exelysis Contact Center Profile](https://www.capterra.co.il/software/137080/exelysis-contact-center)
- [View Original Comparison](https://www.capterra.co.il/compare/102188/137080/liveagent/vs/exelysis-contact-center)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare LiveAgent vs Exelysis Contact Center - Capterra Israel 2026","description":"Compare LiveAgent vs Exelysis Contact Center and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.","url":"https://www.capterra.co.il/compare/102188/137080/liveagent/vs/exelysis-contact-center","about":[{"@id":"https://www.capterra.co.il/software/102188/liveagent#software"},{"@id":"https://www.capterra.co.il/software/137080/exelysis-contact-center#software"}],"breadcrumb":{"@id":"https://www.capterra.co.il/compare/102188/137080/liveagent/vs/exelysis-contact-center#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.co.il/compare/102188/137080/liveagent/vs/exelysis-contact-center#webpage","isPartOf":{"@id":"https://www.capterra.co.il/#website"},"inLanguage":"en-IL","publisher":{"@id":"https://www.capterra.co.il/#organization"}},{"name":"LiveAgent","description":"LiveAgent is a cloud-based customer service platform that brings all customer communication channels into one dashboard. Teams manage emails, live chats, phone calls, social media messages, and self-service portals without switching between tools.\n\nBusinesses use LiveAgent to handle customer inquiries from Facebook, Instagram, WhatsApp, Viber, Telegram, and X alongside email and phone. The built-in call center supports inbound and outbound calls with IVR, call recording, and automatic call distribution. A knowledge base builder lets teams publish help articles and customer forums to reduce incoming ticket volume.\n\nCore features include a multichannel ticketing inbox, proactive live chat invitations, automation rules, SLA management, canned responses, time tracking, agent collision detection, gamification, and reporting. Over 200 integrations and 43+ languages are supported.","image":"https://images.g2crowd.com/display-layer-screenshots/4799/6d439e9ddbfa9df7f917edb83b4d8281fcc8492dce05ded31754117d765ab814.png","url":"https://www.capterra.co.il/software/102188/liveagent","@type":"SoftwareApplication","@id":"https://www.capterra.co.il/software/102188/liveagent#software","publisher":{"@id":"https://www.capterra.co.il/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":1789,"ratingValue":4.7},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"Exelysis Contact Center","description":"Exelysis Contact Center is a communications framework which comes to enhance and handle the operations of an Enterprise PBX. Exelysis can provide a turnkey solution or can be integrated and expand Enterprise PBXs. Exelysis provides integration with 3rd party software like CRM, ERPs using extended APIs. Predictive / Power / Broadcasting Dialers, Skill Based Routing, Advanced IVR, VoiceXML and Natural Language Understanding (NLU) plugins are few of Exelysis capabilities.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/ee12998d-050a-4759-a52c-fb0a97fc31d0.png","url":"https://www.capterra.co.il/software/137080/exelysis-contact-center","@type":"SoftwareApplication","@id":"https://www.capterra.co.il/software/137080/exelysis-contact-center#software","publisher":{"@id":"https://www.capterra.co.il/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":26,"ratingValue":4.8},"offers":{"price":"50","@type":"Offer","priceCurrency":"EUR"},"operatingSystem":"Cloud, Windows, Windows on premise, Linux on premise"},{"@type":"BreadcrumbList","@id":"https://www.capterra.co.il/compare/102188/137080/liveagent/vs/exelysis-contact-center#breadcrumblist","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk & Ticketing Software","position":2,"item":"/directory/30008/help-desk/software","@type":"ListItem"},{"name":"LiveAgent vs Exelysis Contact Center","position":3,"item":"https://www.capterra.co.il/compare/102188/137080/liveagent/vs/exelysis-contact-center","@type":"ListItem"}]}]}
</script>
