---
description: Compare LiveAgent vs Oracle B2C Service and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare LiveAgent vs Oracle B2C Service - Capterra Israel 2026
---

Breadcrumb: [Home](/) > [Help Desk & Ticketing Software](/directory/30008/help-desk/software) > [LiveAgent \<span\>vs\</span\> Oracle B2C Service](https://www.capterra.co.il/compare/102188/136659/liveagent/vs/oracle-right-now)

# Compare LiveAgent vs Oracle B2C Service

Canonical: https://www.capterra.co.il/compare/102188/136659/liveagent/vs/oracle-right-now

> Detailed comparison between LiveAgent and Oracle B2C Service. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | LiveAgent | Oracle B2C Service |
| **Overall rating** | 4.7/5 | 4.5/5 |
| **Total Reviews** | 1789 | 32 |
| **Starting Price** | US$15.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, 24/7 (Live rep), Chat | Email/Help Desk, 24/7 (Live rep) |
| **Training Software** | Live Online, Webinars, Documentation, Videos | Live Online, Documentation |

## Best for

### LiveAgent

Startups, small businesses, and enterprises across e-commerce, SaaS, automotive, travel, healthcare, education, financial services, accounting, legal, and retail industries.

### Oracle B2C Service

Oracle B2C Service is designed for business looking to improve customer service and staff productivity by streamlining chat, social media, call, and virtual assistance communication channels.

## Key features

### LiveAgent

- Access Controls/Permissions
- Call Center Management
- Call Routing
- Call Scripting
- Call Tracking Software
- Call Transfer
- Chat/Messaging
- Computer Telephony Integration
- Customer Database
- Customer History
- Data Import/Export
- Email Management Software
- Interaction Tracking
- Knowledge Base Management
- Live Chat Software
- Multi-Channel Communication
- Real-Time Chat
- Self Service Portal
- Social Media Integration
- Workflow Management Software

### Oracle B2C Service

- Access Controls/Permissions
- Call Center Management
- Call Routing
- Call Scripting
- Call Tracking Software
- Call Transfer
- Chat/Messaging
- Computer Telephony Integration
- Customer Database
- Customer History
- Data Import/Export
- Email Management Software
- Interaction Tracking
- Knowledge Base Management
- Live Chat Software
- Multi-Channel Communication
- Real-Time Chat
- Self Service Portal
- Social Media Integration
- Workflow Management Software

## Links

- [View LiveAgent Profile](https://www.capterra.co.il/software/102188/liveagent)
- [View Oracle B2C Service Profile](https://www.capterra.co.il/software/136659/oracle-right-now)
- [View Original Comparison](https://www.capterra.co.il/compare/102188/136659/liveagent/vs/oracle-right-now)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare LiveAgent vs Oracle B2C Service - Capterra Israel 2026","description":"Compare LiveAgent vs Oracle B2C Service and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.","url":"https://www.capterra.co.il/compare/102188/136659/liveagent/vs/oracle-right-now","about":[{"@id":"https://www.capterra.co.il/software/102188/liveagent#software"},{"@id":"https://www.capterra.co.il/software/136659/oracle-right-now#software"}],"breadcrumb":{"@id":"https://www.capterra.co.il/compare/102188/136659/liveagent/vs/oracle-right-now#breadcrumblist"},"@id":"https://www.capterra.co.il/compare/102188/136659/liveagent/vs/oracle-right-now#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.co.il/#website"},"inLanguage":"en-IL","publisher":{"@id":"https://www.capterra.co.il/#organization"}},{"name":"LiveAgent","description":"LiveAgent is a cloud-based customer service platform that brings all customer communication channels into one dashboard. Teams manage emails, live chats, phone calls, social media messages, and self-service portals without switching between tools.\n\nBusinesses use LiveAgent to handle customer inquiries from Facebook, Instagram, WhatsApp, Viber, Telegram, and X alongside email and phone. The built-in call center supports inbound and outbound calls with IVR, call recording, and automatic call distribution. A knowledge base builder lets teams publish help articles and customer forums to reduce incoming ticket volume.\n\nCore features include a multichannel ticketing inbox, proactive live chat invitations, automation rules, SLA management, canned responses, time tracking, agent collision detection, gamification, and reporting. Over 200 integrations and 43+ languages are supported.","image":"https://images.g2crowd.com/display-layer-screenshots/4799/6d439e9ddbfa9df7f917edb83b4d8281fcc8492dce05ded31754117d765ab814.png","url":"https://www.capterra.co.il/software/102188/liveagent","@id":"https://www.capterra.co.il/software/102188/liveagent#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.co.il/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":1789},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"Oracle B2C Service","description":"Oracle B2C Service helps agents to manage interactions coming from multiple channels through a unified agent desktop. The single platform integrated interactions from phone, web, live chat, email, online communities and social media. It also pulls data from other enterprise systems, such as billing info and shipping statuses, to offer a complete view of the customer on one screen.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/bd711da3-d263-4758-bf9d-eb71c468b0b4.png","url":"https://www.capterra.co.il/software/136659/oracle-right-now","@id":"https://www.capterra.co.il/software/136659/oracle-right-now#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.co.il/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":32},"operatingSystem":"Cloud"},{"@id":"https://www.capterra.co.il/compare/102188/136659/liveagent/vs/oracle-right-now#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk & Ticketing Software","position":2,"item":"/directory/30008/help-desk/software","@type":"ListItem"},{"name":"LiveAgent vs Oracle B2C Service","position":3,"item":"https://www.capterra.co.il/compare/102188/136659/liveagent/vs/oracle-right-now","@type":"ListItem"}]}]}
</script>