---
description: Compare LiveAgent vs Pega Customer Decision Hub and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare LiveAgent vs Pega Customer Decision Hub - Capterra Israel 2026
---

Breadcrumb: [Home](/) > [Help Desk & Ticketing Software](/directory/30008/help-desk/software) > [LiveAgent \<span\>vs\</span\> Pega Customer Decision Hub](https://www.capterra.co.il/compare/102188/1041950/liveagent/vs/pega-customer-decision-hub)

# Compare LiveAgent vs Pega Customer Decision Hub

Canonical: https://www.capterra.co.il/compare/102188/1041950/liveagent/vs/pega-customer-decision-hub

> Detailed comparison between LiveAgent and Pega Customer Decision Hub. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | LiveAgent | Pega Customer Decision Hub |
| **Overall rating** | 4.7/5 | - |
| **Total Reviews** | 1789 | 0 |
| **Starting Price** | US$15.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base Software, Phone Support |
| **Training Software** | Live Online, Webinars, Documentation, Videos | Documentation, Videos |

## Best for

### LiveAgent

Startups, small businesses, and enterprises across e-commerce, SaaS, automotive, travel, healthcare, education, financial services, accounting, legal, and retail industries.

### Pega Customer Decision Hub

\-

## Key features

### LiveAgent

- Call Tracking Software
- Communication Management
- Computer Telephony Integration
- Content Management System (CMS) Software
- Customer Complaint Tracking
- Customer Engagement Software
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customizable Reports
- Email Monitoring
- Feedback Management
- Interaction Tracking
- Multi-Channel Communication
- Natural Language Processing
- Onboarding Software
- Performance Metrics
- Personalization and Behavioral Targeting Software
- Reporting/Analytics
- Survey/Poll Management

### Pega Customer Decision Hub

- Communication Management
- Customer Experience Management
- Customer History
- Customer Segmentation
- Feedback Management
- Interaction Tracking
- Multi-Channel Communication
- Performance Metrics
- Personalization and Behavioral Targeting Software
- Reporting/Analytics
- Survey/Poll Management

## Links

- [View LiveAgent Profile](https://www.capterra.co.il/software/102188/liveagent)
- [View Pega Customer Decision Hub Profile](https://www.capterra.co.il/software/1041950/pega-customer-decision-hub)
- [View Original Comparison](https://www.capterra.co.il/compare/102188/1041950/liveagent/vs/pega-customer-decision-hub)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare LiveAgent vs Pega Customer Decision Hub - Capterra Israel 2026","description":"Compare LiveAgent vs Pega Customer Decision Hub and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.","url":"https://www.capterra.co.il/compare/102188/1041950/liveagent/vs/pega-customer-decision-hub","about":[{"@id":"https://www.capterra.co.il/software/102188/liveagent#software"},{"@id":"https://www.capterra.co.il/software/1041950/pega-customer-decision-hub#software"}],"breadcrumb":{"@id":"https://www.capterra.co.il/compare/102188/1041950/liveagent/vs/pega-customer-decision-hub#breadcrumblist"},"@id":"https://www.capterra.co.il/compare/102188/1041950/liveagent/vs/pega-customer-decision-hub#webpage","@type":["WebPage","CollectionPage"],"publisher":{"@id":"https://www.capterra.co.il/#organization"},"inLanguage":"en-IL","isPartOf":{"@id":"https://www.capterra.co.il/#website"}},{"name":"LiveAgent","description":"LiveAgent is a cloud-based customer service platform that brings all customer communication channels into one dashboard. Teams manage emails, live chats, phone calls, social media messages, and self-service portals without switching between tools.\n\nBusinesses use LiveAgent to handle customer inquiries from Facebook, Instagram, WhatsApp, Viber, Telegram, and X alongside email and phone. The built-in call center supports inbound and outbound calls with IVR, call recording, and automatic call distribution. A knowledge base builder lets teams publish help articles and customer forums to reduce incoming ticket volume.\n\nCore features include a multichannel ticketing inbox, proactive live chat invitations, automation rules, SLA management, canned responses, time tracking, agent collision detection, gamification, and reporting. Over 200 integrations and 43+ languages are supported.","image":"https://images.g2crowd.com/display-layer-screenshots/4799/6d439e9ddbfa9df7f917edb83b4d8281fcc8492dce05ded31754117d765ab814.png","url":"https://www.capterra.co.il/software/102188/liveagent","@id":"https://www.capterra.co.il/software/102188/liveagent#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.il/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":1789,"ratingValue":4.7},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"Pega Customer Decision Hub","description":"Pega’s Customer Decision Hub optimizes Customer Lifetime Value (CLV) by providing an “Always-On Brain” for your business – unifying your data, analytics, and channels into a single connected experience. \n\nCustomer Decision Hub delivers Next Best Action recommendations in real-time, whenever someone interacts with your brand.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/0e3401bd-1983-4bf0-91df-a2530c013337.png","url":"https://www.capterra.co.il/software/1041950/pega-customer-decision-hub","@id":"https://www.capterra.co.il/software/1041950/pega-customer-decision-hub#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.il/#organization"},"operatingSystem":"Cloud, Apple, Windows, Linux, Chrome"},{"@id":"https://www.capterra.co.il/compare/102188/1041950/liveagent/vs/pega-customer-decision-hub#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk & Ticketing Software","position":2,"item":"/directory/30008/help-desk/software","@type":"ListItem"},{"name":"LiveAgent vs Pega Customer Decision Hub","position":3,"item":"https://www.capterra.co.il/compare/102188/1041950/liveagent/vs/pega-customer-decision-hub","@type":"ListItem"}]}]}
</script>