---
description: Compare SMART Service Desk vs Freshdesk and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare SMART Service Desk vs Freshdesk - Capterra Israel 2026
---

Breadcrumb: [Home](/) > [Help Desk & Ticketing Software](/directory/30008/help-desk/software) > [SMART Service Desk \<span\>vs\</span\> Freshdesk](https://www.capterra.co.il/compare/100670/124981/smart-service-desk-itsm/vs/freshdesk)

# Compare SMART Service Desk vs Freshdesk

Canonical: https://www.capterra.co.il/compare/100670/124981/smart-service-desk-itsm/vs/freshdesk

> Detailed comparison between SMART Service Desk and Freshdesk. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | SMART Service Desk | Freshdesk |
| **Overall rating** | 4.7/5 | 4.5/5 |
| **Total Reviews** | 31 | 3470 |
| **Starting Price** | - | US$19.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation | Live Online, Webinars, Documentation, Videos |

## Best for

### SMART Service Desk

Banks, Retails, Automobiles, FMCG, Universities, Manufacturing, Pharmacy, construction, Real estate, Government, all other private and government sector organizations

### Freshdesk

Freshdesk is used by customer service departments, support agents, call centers, help desks, e-commerce companies, and retail businesses.

## Key features

### SMART Service Desk

- API
- Alerts/Escalation
- Automated Routing
- Call Center Management
- Customizable Branding
- Email Management Software
- Incident Management Software
- Interaction Tracking
- Knowledge Base Management
- Macros/Templated Responses
- Mobile App
- Multi-Channel Communication
- Problem Management
- Project Management Software
- Real-Time Chat
- Self Service Portal
- Service Level Agreement (SLA) Management
- Ticket Management

### Freshdesk

- API
- Alerts/Escalation
- Automated Routing
- Call Center Management
- Computer Telephony Integration
- Content Management System (CMS) Software
- Customizable Branding
- Email Management Software
- Incident Management Software
- Interaction Tracking
- Knowledge Base Management
- Macros/Templated Responses
- Mobile App
- Multi-Channel Communication
- Problem Management
- Project Management Software
- Real-Time Chat
- Self Service Portal
- Service Level Agreement (SLA) Management
- Ticket Management

## Links

- [View SMART Service Desk Profile](https://www.capterra.co.il/software/100670/smart-service-desk-itsm)
- [View Freshdesk Profile](https://www.capterra.co.il/software/124981/freshdesk)
- [View Original Comparison](https://www.capterra.co.il/compare/100670/124981/smart-service-desk-itsm/vs/freshdesk)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare SMART Service Desk vs Freshdesk - Capterra Israel 2026","description":"Compare SMART Service Desk vs Freshdesk and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.","url":"https://www.capterra.co.il/compare/100670/124981/smart-service-desk-itsm/vs/freshdesk","about":[{"@id":"https://www.capterra.co.il/software/100670/smart-service-desk-itsm#software"},{"@id":"https://www.capterra.co.il/software/124981/freshdesk#software"}],"breadcrumb":{"@id":"https://www.capterra.co.il/compare/100670/124981/smart-service-desk-itsm/vs/freshdesk#breadcrumblist"},"@id":"https://www.capterra.co.il/compare/100670/124981/smart-service-desk-itsm/vs/freshdesk#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.co.il/#website"},"inLanguage":"en-IL","publisher":{"@id":"https://www.capterra.co.il/#organization"}},{"name":"SMART Service Desk","description":"We offer cost effective, Multi-lingual (English, French, Spanish, Turkish &amp; Arabic), Integrated IT Service Management, Governance &amp; Risk Management and Help Desk solutions. With SMART Suite your organization will be up &amp; running within days.\n\nA comprehensive IT Service Management Tool based on ITIL framework  Streamlines IT operations by automating Service Operations such as Incidents, Service Requests, Problems, and Service Desk Function.  Also includes modules for complete service lifecycle","url":"https://www.capterra.co.il/software/100670/smart-service-desk-itsm","@id":"https://www.capterra.co.il/software/100670/smart-service-desk-itsm#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.co.il/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":31},"operatingSystem":"Cloud, Windows on premise, Linux on premise"},{"name":"Freshdesk","description":"Freshdesk is an AI-powered customer service platform that unifies support channels in one intuitive workspace. It features a centralized Command Center that consolidates conversations, intelligence, and insights for efficient issue resolution. The system includes omnichannel support capabilities, advanced ticketing functionality, and automated workflows for routing and prioritization.\n\nFreddy AI, the platform's intelligent assistant, handles repetitive queries automatically while providing agents with summaries, translations, and reply suggestions to enhance productivity. The system includes self-service options through knowledge bases and AI agents that help resolve customer inquiries.\n\nFreshdesk integrates with existing business applications, creating a connected environment for customer service teams. The platform combines ticketing and conversational support in one system, enabling teams to deliver consistent service across email, chat, social media, and self-service channels.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/6d61daff-13f3-4715-beac-2bad2e1338c9.png","url":"https://www.capterra.co.il/software/124981/freshdesk","@id":"https://www.capterra.co.il/software/124981/freshdesk#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.co.il/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":3470},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@id":"https://www.capterra.co.il/compare/100670/124981/smart-service-desk-itsm/vs/freshdesk#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk & Ticketing Software","position":2,"item":"/directory/30008/help-desk/software","@type":"ListItem"},{"name":"SMART Service Desk vs Freshdesk","position":3,"item":"https://www.capterra.co.il/compare/100670/124981/smart-service-desk-itsm/vs/freshdesk","@type":"ListItem"}]}]}
</script>