---
description: Get detailed information about Dynamics 365 Customer Service usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra Israel.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Dynamics 365 Customer Service Price, Reviews & Ratings - Capterra Israel 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [Dynamics 365 Customer Service](/software/213170/dynamics-365-customer-service) > [Dynamics 365 Customer Service Alternatives](https://www.capterra.co.il/alternatives/213170/dynamics-365-customer-service)

# Alternatives to Dynamics 365 Customer Service

Canonical: https://www.capterra.co.il/alternatives/213170/dynamics-365-customer-service

> Explore the top alternatives to Dynamics 365 Customer Service. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **Dynamics 365** — 4.4/5 (5860 reviews) — Dynamics 365 offers integrated business management solution that automates financial, customer relationship and supply chain processes.
   - [View profile](https://www.capterra.co.il/software/157279/dynamics-365)
   - [Compare vs Dynamics 365 Customer Service](https://www.capterra.co.il/compare/157279/213170/dynamics-365/vs/dynamics-365-customer-service)
2. **Freshdesk** — 4.5/5 (3486 reviews) — Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.
   - [View profile](https://www.capterra.co.il/software/124981/freshdesk)
   - [Compare vs Dynamics 365 Customer Service](https://www.capterra.co.il/compare/124981/213170/freshdesk/vs/dynamics-365-customer-service)
3. **Freshservice** — 4.6/5 (803 reviews) — Freshservice is an AI-native platform unifying ITSM, ITOM, ITIM, and ESM to deliver proactive, seamless enterprise service experiences.
   - [View profile](https://www.capterra.co.il/software/132997/freshservice)
   - [Compare vs Dynamics 365 Customer Service](https://www.capterra.co.il/compare/132997/213170/freshservice/vs/dynamics-365-customer-service)
4. **LiveAgent** — 4.7/5 (1789 reviews) — Award-winning help desk, ticketing, live chat, and call center software, easy to use from the start. Try it with a free 1-month trial.
   - [View profile](https://www.capterra.co.il/software/102188/liveagent)
   - [Compare vs Dynamics 365 Customer Service](https://www.capterra.co.il/compare/102188/213170/liveagent/vs/dynamics-365-customer-service)
5. **Salesforce Service Cloud** — 4.5/5 (832 reviews) — The worlds \#1 customer service platform, empowers every service employee with the innovative tools, and unified data.
   - [View profile](https://www.capterra.co.il/software/136189/salesforce)
   - [Compare vs Dynamics 365 Customer Service](https://www.capterra.co.il/compare/136189/213170/salesforce/vs/dynamics-365-customer-service)
6. **JIRA Service Management** — 4.5/5 (779 reviews) — ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service \& collaboration.
   - [View profile](https://www.capterra.co.il/software/138769/jira-service-management)
   - [Compare vs Dynamics 365 Customer Service](https://www.capterra.co.il/compare/138769/213170/jira-service-management/vs/dynamics-365-customer-service)
7. **LiveChat** — 4.6/5 (1728 reviews) — LiveChat enables you to have real-time conversations with your customers while they are on your website.
   - [View profile](https://www.capterra.co.il/software/62194/livechat)
   - [Compare vs Dynamics 365 Customer Service](https://www.capterra.co.il/compare/62194/213170/livechat/vs/dynamics-365-customer-service)
8. **EngageBay CRM** — 4.6/5 (912 reviews) — AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster.
   - [View profile](https://www.capterra.co.il/software/178819/engagebay-marketing)
   - [Compare vs Dynamics 365 Customer Service](https://www.capterra.co.il/compare/178819/213170/engagebay-marketing/vs/dynamics-365-customer-service)
9. **SysAid** — 4.5/5 (523 reviews) — AI that gets IT work done, not just answers questions. SysAid resolves incidents, fulfills requests, and acts on its own.
   - [View profile](https://www.capterra.co.il/software/107225/sysaid)
   - [Compare vs Dynamics 365 Customer Service](https://www.capterra.co.il/compare/107225/213170/sysaid/vs/dynamics-365-customer-service)
10. **HelpDesk** — 4.6/5 (183 reviews) — HelpDesk.com is an online ticketing system designed to simplify your teams work. Provide outstanding customer support. Effortlessly.
    - [View profile](https://www.capterra.co.il/software/185973/helpdesk)
    - [Compare vs Dynamics 365 Customer Service](https://www.capterra.co.il/compare/185973/213170/helpdesk/vs/dynamics-365-customer-service)
11. **Genesys Cloud CX** — 4.3/5 (269 reviews) — Genesys Cloud CX makes customer relationships simple. We connect phone, email, and chat through one tool for better customer engagement
    - [View profile](https://www.capterra.co.il/software/21409/genesys-cloud)
    - [Compare vs Dynamics 365 Customer Service](https://www.capterra.co.il/compare/21409/213170/genesys-cloud/vs/dynamics-365-customer-service)
12. **HubSpot Service Hub** — 4.4/5 (193 reviews) — Service Hub is a cloud-based customer service software that helps teams scale their support and delight their customers efficiently.
    - [View profile](https://www.capterra.co.il/software/182476/hubspot-service-hub)
    - [Compare vs Dynamics 365 Customer Service](https://www.capterra.co.il/compare/182476/213170/hubspot-service-hub/vs/dynamics-365-customer-service)
13. **Agiloft** — 4.8/5 (39 reviews) — Cloud-based tool that helps streamline contract lifecycle management via obligation tracking, pre-made templates, workflows, and more.
    - [View profile](https://www.capterra.co.il/software/101273/agiloft)
    - [Compare vs Dynamics 365 Customer Service](https://www.capterra.co.il/compare/101273/213170/agiloft/vs/dynamics-365-customer-service)
14. **InvGate Service Management** — 4.6/5 (108 reviews) — InvGate Service Management is the solution of choice for organizations looking for a state-of-the-art ITSM solution with lower TCO.
    - [View profile](https://www.capterra.co.il/software/133392/service-desk)
    - [Compare vs Dynamics 365 Customer Service](https://www.capterra.co.il/compare/133392/213170/service-desk/vs/dynamics-365-customer-service)
15. **BOSSDesk** — 4.7/5 (145 reviews) — BOSSDesk is an award winning Help Desk, Service Desk, ITSM and asset management solution available for Cloud, On-Premise and mobile.
    - [View profile](https://www.capterra.co.il/software/144825/boss-solutions)
    - [Compare vs Dynamics 365 Customer Service](https://www.capterra.co.il/compare/144825/213170/boss-solutions/vs/dynamics-365-customer-service)

## Related Categories

- [Customer Service Software](https://www.capterra.co.il/directory/22/customer-service/software)
- [Live Chat Software](https://www.capterra.co.il/directory/30797/live-chat/software)

## Links

- [View on Capterra](https://www.capterra.co.il/alternatives/213170/dynamics-365-customer-service)
- [View Product Profile](https://www.capterra.co.il/software/213170/dynamics-365-customer-service)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/213170/Dynamics-365-Customer-Service/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/213170/dynamics-365-customer-service> |
| en-AU | <https://www.capterra.com.au/alternatives/213170/dynamics-365-customer-service> |
| en-CA | <https://www.capterra.ca/alternatives/213170/dynamics-365-customer-service> |
| en-GB | <https://www.capterra.co.uk/alternatives/213170/dynamics-365-customer-service> |
| en-IE | <https://www.capterra.ie/alternatives/213170/dynamics-365-customer-service> |
| en-IL | <https://www.capterra.co.il/alternatives/213170/dynamics-365-customer-service> |
| en-IN | <https://www.capterra.in/alternatives/213170/dynamics-365-customer-service> |
| en-NZ | <https://www.capterra.co.nz/alternatives/213170/dynamics-365-customer-service> |
| en-SG | <https://www.capterra.com.sg/alternatives/213170/dynamics-365-customer-service> |
| en-ZA | <https://www.capterra.co.za/alternatives/213170/dynamics-365-customer-service> |

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