---
description: Get detailed information about HEINZELMANN usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra Israel.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: HEINZELMANN Price, Reviews & Ratings - Capterra Israel 2026
---

Breadcrumb: [Home](/) > [Service Desk Software](/directory/31027/service-desk/software) > [HEINZELMANN](/software/200198/heinzelmann-service-desk) > [HEINZELMANN Alternatives](https://www.capterra.co.il/alternatives/200198/heinzelmann-service-desk)

# Alternatives to HEINZELMANN

Canonical: https://www.capterra.co.il/alternatives/200198/heinzelmann-service-desk

> Explore the top alternatives to HEINZELMANN. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **Freshservice** — 4.6/5 (791 reviews) — Track SaaS usage, eliminate shadow IT, and optimize software spend with Freshservice’s unified, AI-native IT management platform.
   - [View profile](https://www.capterra.co.il/software/132997/freshservice)
   - [Compare vs HEINZELMANN](https://www.capterra.co.il/compare/132997/200198/freshservice/vs/heinzelmann-service-desk)
2. **JIRA Service Management** — 4.5/5 (773 reviews) — ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service \& collaboration.
   - [View profile](https://www.capterra.co.il/software/138769/jira-service-management)
   - [Compare vs HEINZELMANN](https://www.capterra.co.il/compare/138769/200198/jira-service-management/vs/heinzelmann-service-desk)
3. **SysAid** — 4.5/5 (522 reviews) — SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work.
   - [View profile](https://www.capterra.co.il/software/107225/sysaid)
   - [Compare vs HEINZELMANN](https://www.capterra.co.il/compare/107225/200198/sysaid/vs/heinzelmann-service-desk)
4. **BOSSDesk** — 4.7/5 (145 reviews) — BOSSDesk is an award winning fully integrated Service Desk/ Help Desk ITSM solution available for both on the Cloud and On-Premise.
   - [View profile](https://www.capterra.co.il/software/144825/boss-solutions)
   - [Compare vs HEINZELMANN](https://www.capterra.co.il/compare/144825/200198/boss-solutions/vs/heinzelmann-service-desk)
5. **InvGate Service Management** — 4.6/5 (108 reviews) — InvGate Service Desk is a modern ITSM solution built for IT service centers of all sizes, with a particular eye on business process and
   - [View profile](https://www.capterra.co.il/software/133392/service-desk)
   - [Compare vs HEINZELMANN](https://www.capterra.co.il/compare/133392/200198/service-desk/vs/heinzelmann-service-desk)
6. **EcholoN** — 4.7/5 (35 reviews) — Made in Germany: Echolon Service Desk Software. Flexible, easy to implement, expandable, adaptable to your needs.
   - [View profile](https://www.capterra.co.il/software/189744/echolon)
   - [Compare vs HEINZELMANN](https://www.capterra.co.il/compare/189744/200198/echolon/vs/heinzelmann-service-desk)
7. **TIKTING** (0 reviews) — TIKTING® Help Desk \& Change Management System. ITIL v4 Compliant ITSM Priority, Levels and SLA AI Tickets KB \& Chat Fully Customizable
   - [View profile](https://www.capterra.co.il/software/1038612/tikting)
   - [Compare vs HEINZELMANN](https://www.capterra.co.il/compare/200198/1038612/heinzelmann-service-desk/vs/tikting)
8. **Zendesk Suite** — 4.4/5 (4090 reviews) — Zendesk Support is the IT service desk software built for better customer relationships.
   - [View profile](https://www.capterra.co.il/software/164283/zendesk)
   - [Compare vs HEINZELMANN](https://www.capterra.co.il/compare/164283/200198/zendesk/vs/heinzelmann-service-desk)
9. **ManageEngine ServiceDesk Plus** — 4.4/5 (234 reviews) — Modern service desk software for exceptional teams. Sign up today for a free 30-day trial. Full featured and no frills.
   - [View profile](https://www.capterra.co.il/software/179501/manageengine-service-desk-plus)
   - [Compare vs HEINZELMANN](https://www.capterra.co.il/compare/179501/200198/manageengine-service-desk-plus/vs/heinzelmann-service-desk)
10. **Hiver** — 4.7/5 (148 reviews) — Hiver is the agentic omnichannel customer service platform. 10,000+ teams trust Hiver to tackle complex support across channels.
    - [View profile](https://www.capterra.co.il/software/142975/hiver)
    - [Compare vs HEINZELMANN](https://www.capterra.co.il/compare/142975/200198/hiver/vs/heinzelmann-service-desk)
11. **TOPdesk** — 4.4/5 (111 reviews) — TOPdesk helps busy service teams handle incoming requests, automatically assign tasks to the right people, and see who's doing what.
    - [View profile](https://www.capterra.co.il/software/127562/topdesk)
    - [Compare vs HEINZELMANN](https://www.capterra.co.il/compare/127562/200198/topdesk/vs/heinzelmann-service-desk)
12. **Issuetrak** — 4.6/5 (205 reviews) — Everything your service desk needs to solve tickets quickly and serve users better. Backed by industry-leading, 24/7 technical support
    - [View profile](https://www.capterra.co.il/software/16499/issuetrak)
    - [Compare vs HEINZELMANN](https://www.capterra.co.il/compare/16499/200198/issuetrak/vs/heinzelmann-service-desk)
13. **SolarWinds Service Desk** — 4.6/5 (577 reviews) — A scalable service desk with intentional, right-sized AI to cut resolution times. Easy to use, fully integrated, and sets up in days.
    - [View profile](https://www.capterra.co.il/software/129478/solarwinds-service-desk)
    - [Compare vs HEINZELMANN](https://www.capterra.co.il/compare/129478/200198/solarwinds-service-desk/vs/heinzelmann-service-desk)
14. **ALVAO Service Desk** — 4.6/5 (29 reviews) — ALVAO Service Desk is an all-in-one ITSM solution designed to enhance service delivery with seamless Microsoft Copilot 365 integration
    - [View profile](https://www.capterra.co.il/software/143589/alvao-service-desk)
    - [Compare vs HEINZELMANN](https://www.capterra.co.il/compare/143589/200198/alvao-service-desk/vs/heinzelmann-service-desk)
15. **OTRS** — 4.4/5 (96 reviews) — Fully-managed service management suite that includes ticketing, workflow automation \& notification for service desks and help desks.
    - [View profile](https://www.capterra.co.il/software/127284/otrs)
    - [Compare vs HEINZELMANN](https://www.capterra.co.il/compare/127284/200198/otrs/vs/heinzelmann-service-desk)

## Related Categories

- [Service Desk Software](https://www.capterra.co.il/directory/31027/service-desk/software)
- [Help Desk & Ticketing Software](https://www.capterra.co.il/directory/30008/help-desk/software)
- [IT Service Software](https://www.capterra.co.il/directory/30672/it-service/software)
- [Issue Tracking Software](https://www.capterra.co.il/directory/30675/issue-tracking/software)
- [IT Service Management (ITSM) Software](https://www.capterra.co.il/directory/30676/itsm/software)

## Links

- [View on Capterra](https://www.capterra.co.il/alternatives/200198/heinzelmann-service-desk)
- [View Product Profile](https://www.capterra.co.il/software/200198/heinzelmann-service-desk)

## This page is available in the following languages

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| de | <https://www.capterra.com.de/alternatives/200198/heinzelmann-service-desk> |
| de-AT | <https://www.capterra.at/alternatives/200198/heinzelmann-service-desk> |
| de-CH | <https://www.capterra.ch/alternatives/200198/heinzelmann-service-desk> |
| en | <https://www.capterra.com/p/200198/HEINZELMANN-Service-Desk/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/200198/heinzelmann-service-desk> |
| en-AU | <https://www.capterra.com.au/alternatives/200198/heinzelmann-service-desk> |
| en-CA | <https://www.capterra.ca/alternatives/200198/heinzelmann-service-desk> |
| en-GB | <https://www.capterra.co.uk/alternatives/200198/heinzelmann-service-desk> |
| en-IE | <https://www.capterra.ie/alternatives/200198/heinzelmann-service-desk> |
| en-IL | <https://www.capterra.co.il/alternatives/200198/heinzelmann-service-desk> |
| en-IN | <https://www.capterra.in/alternatives/200198/heinzelmann-service-desk> |
| en-NZ | <https://www.capterra.co.nz/alternatives/200198/heinzelmann-service-desk> |
| en-SG | <https://www.capterra.com.sg/alternatives/200198/heinzelmann-service-desk> |
| en-ZA | <https://www.capterra.co.za/alternatives/200198/heinzelmann-service-desk> |

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