---
description: Get detailed information about Universal usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra Israel.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Universal Price, Reviews & Ratings - Capterra Israel 2026
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/30797/live-chat/software) > [Universal](/software/158089/universal) > [Universal Alternatives](https://www.capterra.co.il/alternatives/158089/universal)

# Alternatives to Universal

Canonical: https://www.capterra.co.il/alternatives/158089/universal

> Explore the top alternatives to Universal. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **Freshdesk** — 4.5/5 (3486 reviews) — Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.
   - [View profile](https://www.capterra.co.il/software/124981/freshdesk)
   - [Compare vs Universal](https://www.capterra.co.il/compare/124981/158089/freshdesk/vs/universal)
2. **Slack** — 4.7/5 (24219 reviews) — Slack is cloud-based software that unites people, projects, and tools, helping teams work efficiently with productivity \& AI features.
   - [View profile](https://www.capterra.co.il/software/135003/slack)
   - [Compare vs Universal](https://www.capterra.co.il/compare/135003/158089/slack/vs/universal)
3. **LiveAgent** — 4.7/5 (1789 reviews) — Award-winning live chat, help desk, ticketing and call center software with powerful AI features. Start for free with a 30-day trial.
   - [View profile](https://www.capterra.co.il/software/102188/liveagent)
   - [Compare vs Universal](https://www.capterra.co.il/compare/102188/158089/liveagent/vs/universal)
4. **Weave** — 4.4/5 (697 reviews) — Appointment scheduling solution that helps businesses manage bookings, reminders, payments, email marketing, reviews and more.
   - [View profile](https://www.capterra.co.il/software/141842/weave)
   - [Compare vs Universal](https://www.capterra.co.il/compare/141842/158089/weave/vs/universal)
5. **Birdeye** — 4.7/5 (707 reviews) — Use Birdeye Webchat to engage and convert web visitors into leads. .
   - [View profile](https://www.capterra.co.il/software/152997/birdeye)
   - [Compare vs Universal](https://www.capterra.co.il/compare/152997/158089/birdeye/vs/universal)
6. **EngageBay CRM** — 4.6/5 (912 reviews) — EngageBay is an AI-powered all-in-one CRM that helps businesses manage marketing, sales, and customer service from a single platform.
   - [View profile](https://www.capterra.co.il/software/178819/engagebay-marketing)
   - [Compare vs Universal](https://www.capterra.co.il/compare/158089/178819/universal/vs/engagebay-marketing)
7. **LiveChat** — 4.6/5 (1728 reviews) — LiveChat lets existing and prospective customers talk to your company via your website and give them a personal experience in real time
   - [View profile](https://www.capterra.co.il/software/62194/livechat)
   - [Compare vs Universal](https://www.capterra.co.il/compare/62194/158089/livechat/vs/universal)
8. **Freshchat** — 4.2/5 (173 reviews) — Freshchat is a modern messaging software built for customer engagement teams to talk to customers across channels.
   - [View profile](https://www.capterra.co.il/software/158117/freshchat)
   - [Compare vs Universal](https://www.capterra.co.il/compare/158089/158117/universal/vs/freshchat)
9. **Wing** — 4.8/5 (75 reviews) — Tech-enabled high-quality talent starting at just $699/month to complete recurring work like customer Relationship Management and more.
   - [View profile](https://www.capterra.co.il/software/1012352/wing)
   - [Compare vs Universal](https://www.capterra.co.il/compare/158089/1012352/universal/vs/wing)
10. **Lucky Orange** — 4.7/5 (268 reviews) — Get more out of chat by combining it with live website co-browsing to help customers navigate issues by seeing exactly what they see.
    - [View profile](https://www.capterra.co.il/software/150695/lucky-orange)
    - [Compare vs Universal](https://www.capterra.co.il/compare/150695/158089/lucky-orange/vs/universal)
11. **HubSpot Service Hub** — 4.4/5 (193 reviews) — Service Hub is a cloud-based customer service software that helps teams scale their support and delight their customers efficiently.
    - [View profile](https://www.capterra.co.il/software/182476/hubspot-service-hub)
    - [Compare vs Universal](https://www.capterra.co.il/compare/158089/182476/universal/vs/hubspot-service-hub)
12. **Front** — 4.5/5 (291 reviews) — Front Chat enables real-time communication with customers. Dynamic chatbots \& automated workflows help resolve customer inquiries fast.
    - [View profile](https://www.capterra.co.il/software/132901/front)
    - [Compare vs Universal](https://www.capterra.co.il/compare/132901/158089/front/vs/universal)
13. **uContact** — 4.5/5 (81 reviews) — Omnichannel Contact Center Solution / All in One - Dialers - IVR - SMS - Web Chat - Social Networks - Messaging and more\!\!
    - [View profile](https://www.capterra.co.il/software/115213/ucontact)
    - [Compare vs Universal](https://www.capterra.co.il/compare/115213/158089/ucontact/vs/universal)
14. **ChatBot** — 4.6/5 (66 reviews) — Cloud-based customer service platform with AI chat, live chat, help desk ticketing, workflow automation, and analytics in one place.
    - [View profile](https://www.capterra.co.il/software/166420/chatbot)
    - [Compare vs Universal](https://www.capterra.co.il/compare/158089/166420/universal/vs/chatbot)
15. **Avochato** — 4.7/5 (135 reviews) — SMS texting and live chat for business has never been easier than with Avochato's solutions for teams, marketers and contact centers.
    - [View profile](https://www.capterra.co.il/software/161117/avochato)
    - [Compare vs Universal](https://www.capterra.co.il/compare/158089/161117/universal/vs/avochato)

## Related Categories

- [Live Chat Software](https://www.capterra.co.il/directory/30797/live-chat/software)
- [Restaurant Management Software](https://www.capterra.co.il/directory/20026/restaurant-management/software)

## Links

- [View on Capterra](https://www.capterra.co.il/alternatives/158089/universal)
- [View Product Profile](https://www.capterra.co.il/software/158089/universal)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/158089/Universal/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/158089/universal> |
| en-AU | <https://www.capterra.com.au/alternatives/158089/universal> |
| en-CA | <https://www.capterra.ca/alternatives/158089/universal> |
| en-GB | <https://www.capterra.co.uk/alternatives/158089/universal> |
| en-IE | <https://www.capterra.ie/alternatives/158089/universal> |
| en-IL | <https://www.capterra.co.il/alternatives/158089/universal> |
| en-IN | <https://www.capterra.in/alternatives/158089/universal> |
| en-NZ | <https://www.capterra.co.nz/alternatives/158089/universal> |
| en-SG | <https://www.capterra.com.sg/alternatives/158089/universal> |
| en-ZA | <https://www.capterra.co.za/alternatives/158089/universal> |
| pt | <https://www.capterra.com.br/alternatives/158089/universal> |
| pt-PT | <https://www.capterra.pt/alternatives/158089/universal> |

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