---
description: Get detailed information about Microsoft 365 Help Desk Ticketing System usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra Israel.
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title: Microsoft 365 Help Desk Ticketing System Price, Reviews & Ratings - Capterra Israel 2026
---

Breadcrumb: [Home](/) > [Help Desk & Ticketing Software](/directory/30008/help-desk/software) > [Microsoft 365 Help Desk Ticketing System](/software/1032771/microsoft-365-help-desk-ticketing-system) > [Microsoft 365 Help Desk Ticketing System Alternatives](https://www.capterra.co.il/alternatives/1032771/microsoft-365-help-desk-ticketing-system)

# Alternatives to Microsoft 365 Help Desk Ticketing System

Canonical: https://www.capterra.co.il/alternatives/1032771/microsoft-365-help-desk-ticketing-system

> Explore the top alternatives to Microsoft 365 Help Desk Ticketing System. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **Freshdesk** — 4.5/5 (3486 reviews) — Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.
   - [View profile](https://www.capterra.co.il/software/124981/freshdesk)
   - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.capterra.co.il/compare/124981/1032771/freshdesk/vs/microsoft-365-help-desk-ticketing-system)
2. **Freshservice** — 4.6/5 (803 reviews) — Modernize IT support with Freshservice, an AI-native service desk that deflects tickets, speeds resolution, and uncomplicates IT.
   - [View profile](https://www.capterra.co.il/software/132997/freshservice)
   - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.capterra.co.il/compare/132997/1032771/freshservice/vs/microsoft-365-help-desk-ticketing-system)
3. **Milvus** — 4.8/5 (298 reviews) — A unified Help Desk, Service Desk, and IT management platform integrating omnichannel support, smart inventory, and AI for MSPs and IT
   - [View profile](https://www.capterra.co.il/software/202528/milvus)
   - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.capterra.co.il/compare/202528/1032771/milvus/vs/microsoft-365-help-desk-ticketing-system)
4. **Zendesk Suite** — 4.4/5 (4094 reviews) — Speed up resolution times and automate workflows with an AI-powered help desk software built for customer support, IT, and HR teams.
   - [View profile](https://www.capterra.co.il/software/164283/zendesk)
   - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.capterra.co.il/compare/164283/1032771/zendesk/vs/microsoft-365-help-desk-ticketing-system)
5. **LiveAgent** — 4.7/5 (1789 reviews) — Award-winning live chat, help desk, ticketing and call center software with AI, now UP TO 75% OFF. Start for free with a 30-day trial.
   - [View profile](https://www.capterra.co.il/software/102188/liveagent)
   - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.capterra.co.il/compare/102188/1032771/liveagent/vs/microsoft-365-help-desk-ticketing-system)
6. **BeyondTrust Remote Support** — 4.6/5 (2011 reviews) — BeyondTrust Remote Support (formerly Bomgar Remote Support) securely accesses and supports any device or system, anywhere in the world.
   - [View profile](https://www.capterra.co.il/software/86962/bomgar)
   - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.capterra.co.il/compare/86962/1032771/bomgar/vs/microsoft-365-help-desk-ticketing-system)
7. **ServiceNow** — 4.5/5 (361 reviews) — CMDB solution that offers infrastructure visibility helping teams make informed decisions via an accurate record system.
   - [View profile](https://www.capterra.co.il/software/152871/servicenow)
   - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.capterra.co.il/compare/152871/1032771/servicenow/vs/microsoft-365-help-desk-ticketing-system)
8. **Zoho Desk** — 4.5/5 (2216 reviews) — Put customer service at the heart of your company. Make customers happier, agents more empowered, and your business healthier.
   - [View profile](https://www.capterra.co.il/software/169505/zoho-desk)
   - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.capterra.co.il/compare/169505/1032771/zoho-desk/vs/microsoft-365-help-desk-ticketing-system)
9. **LiveChat** — 4.6/5 (1728 reviews) — AI-based solution that helps businesses automate support, boosts sales, and enhances satisfaction across multiple channels.
   - [View profile](https://www.capterra.co.il/software/62194/livechat)
   - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.capterra.co.il/compare/62194/1032771/livechat/vs/microsoft-365-help-desk-ticketing-system)
10. **Raiseaticket** — 4.7/5 (48 reviews) — The cloud-based free helpdesk solution that's powerful, insightful and easy to use - free to keep, with no trial period and no expiry.
    - [View profile](https://www.capterra.co.il/software/182383/raiseaticket)
    - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.capterra.co.il/compare/182383/1032771/raiseaticket/vs/microsoft-365-help-desk-ticketing-system)
11. **Harmony** — 4.9/5 (33 reviews) — Enterprise Service Management That Runs Itself. Using AI agents that solve tickets and automate repetitive work.
    - [View profile](https://www.capterra.co.il/software/1086559/Harmony)
    - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.capterra.co.il/compare/1032771/1086559/microsoft-365-help-desk-ticketing-system/vs/Harmony)
12. **Supremo Remote Desktop** — 4.7/5 (447 reviews) — Remote support software with built-in Help Desk: Support Queue, Support Team, per-contract billing, RMM and remote access in one tool.
    - [View profile](https://www.capterra.co.il/software/177094/supremo-remote-desktop)
    - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.capterra.co.il/compare/177094/1032771/supremo-remote-desktop/vs/microsoft-365-help-desk-ticketing-system)
13. **SysAid** — 4.5/5 (523 reviews) — AI-powered help desk that resolves requests instantly and routes the rest to the right agent.
    - [View profile](https://www.capterra.co.il/software/107225/sysaid)
    - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.capterra.co.il/compare/107225/1032771/sysaid/vs/microsoft-365-help-desk-ticketing-system)
14. **ISL Light** — 4.7/5 (779 reviews) — Remote desktop \& support for IT teams. Secure unattended access to Windows, Mac, Linux, mobile. No VPN. Cloud, on-prem, private cloud.
    - [View profile](https://www.capterra.co.il/software/146892/isl-light)
    - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.capterra.co.il/compare/146892/1032771/isl-light/vs/microsoft-365-help-desk-ticketing-system)
15. **JIRA Service Management** — 4.5/5 (779 reviews) — ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service \& collaboration.
    - [View profile](https://www.capterra.co.il/software/138769/jira-service-management)
    - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.capterra.co.il/compare/138769/1032771/jira-service-management/vs/microsoft-365-help-desk-ticketing-system)

## Related Categories

- [Help Desk & Ticketing Software](https://www.capterra.co.il/directory/30008/help-desk/software)

## Links

- [View on Capterra](https://www.capterra.co.il/alternatives/1032771/microsoft-365-help-desk-ticketing-system)
- [View Product Profile](https://www.capterra.co.il/software/1032771/microsoft-365-help-desk-ticketing-system)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/255311/Microsoft-365-Help-Desk-Ticketing-System/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/1032771/microsoft-365-help-desk-ticketing-system> |
| en-AU | <https://www.capterra.com.au/alternatives/1032771/microsoft-365-help-desk-ticketing-system> |
| en-CA | <https://www.capterra.ca/alternatives/1032771/microsoft-365-help-desk-ticketing-system> |
| en-GB | <https://www.capterra.co.uk/alternatives/1032771/microsoft-365-help-desk-ticketing-system> |
| en-IE | <https://www.capterra.ie/alternatives/1032771/microsoft-365-help-desk-ticketing-system> |
| en-IL | <https://www.capterra.co.il/alternatives/1032771/microsoft-365-help-desk-ticketing-system> |
| en-IN | <https://www.capterra.in/alternatives/1032771/microsoft-365-help-desk-ticketing-system> |
| en-NZ | <https://www.capterra.co.nz/alternatives/1032771/microsoft-365-help-desk-ticketing-system> |
| en-SG | <https://www.capterra.com.sg/alternatives/1032771/microsoft-365-help-desk-ticketing-system> |
| en-ZA | <https://www.capterra.co.za/alternatives/1032771/microsoft-365-help-desk-ticketing-system> |

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