---
description: Get detailed information about mySQM Customer Service QA usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra Israel.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: mySQM Customer Service QA Price, Reviews & Ratings - Capterra Israel 2026
---

Breadcrumb: [Home](/) > [Contact Center Quality Assurance Software](/directory/33415/contact-center-quality-assurance/software) > [mySQM Customer Service QA](/software/1031360/mysqm-fcr-insights) > [mySQM Customer Service QA Alternatives](https://www.capterra.co.il/alternatives/1031360/mysqm-fcr-insights)

# Alternatives to mySQM Customer Service QA

Canonical: https://www.capterra.co.il/alternatives/1031360/mysqm-fcr-insights

> Explore the top alternatives to mySQM Customer Service QA. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **LiveAgent** — 4.7/5 (1781 reviews) — Start for Free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes.
   - [View profile](https://www.capterra.co.il/software/102188/liveagent)
   - [Compare vs mySQM Customer Service QA](https://www.capterra.co.il/compare/102188/1031360/liveagent/vs/mysqm-fcr-insights)
2. **CloudTalk** — 4.4/5 (268 reviews) — CloudTalk is an AI-powered, cloud-based call center software for sales and customer service teams. Start your FREE 14-day trial today\!
   - [View profile](https://www.capterra.co.il/software/182004/cloudtalk)
   - [Compare vs mySQM Customer Service QA](https://www.capterra.co.il/compare/182004/1031360/cloudtalk/vs/mysqm-fcr-insights)
3. **Nextiva** — 4.6/5 (916 reviews) — Nextiva is an AI-enabled customer interaction management platform that unifies voice, video, chat, social media, and email.
   - [View profile](https://www.capterra.co.il/software/175788/nextiva)
   - [Compare vs mySQM Customer Service QA](https://www.capterra.co.il/compare/175788/1031360/nextiva/vs/mysqm-fcr-insights)
4. **Genesys Cloud CX** — 4.3/5 (262 reviews) — Genesys Cloud is a web-based software that unifies customer and agent experiences across phone, email, chat, text and social channels.
   - [View profile](https://www.capterra.co.il/software/21409/genesys-cloud)
   - [Compare vs mySQM Customer Service QA](https://www.capterra.co.il/compare/21409/1031360/genesys-cloud/vs/mysqm-fcr-insights)
5. **NiCE CXone** — 4.2/5 (581 reviews) — Cloud-based contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.
   - [View profile](https://www.capterra.co.il/software/134775/incontact-call-center-software)
   - [Compare vs mySQM Customer Service QA](https://www.capterra.co.il/compare/134775/1031360/incontact-call-center-software/vs/mysqm-fcr-insights)
6. **XM for Customer Experience** — 4.6/5 (255 reviews) — Automate manual processes to boost productivity and reduce costs with the world's most advanced AI-driven platform for contact centers.
   - [View profile](https://www.capterra.co.il/software/152924/customer-frontlines)
   - [Compare vs mySQM Customer Service QA](https://www.capterra.co.il/compare/152924/1031360/customer-frontlines/vs/mysqm-fcr-insights)
7. **Zendesk Suite** — 4.4/5 (4079 reviews) — Zendesk is a cloud-based platform enabling businesses to offer customer support via text, mobile, phone, email, chat, and social media.
   - [View profile](https://www.capterra.co.il/software/164283/zendesk)
   - [Compare vs mySQM Customer Service QA](https://www.capterra.co.il/compare/164283/1031360/zendesk/vs/mysqm-fcr-insights)
8. **Sprinklr** — 4.3/5 (91 reviews) — Sprinklr is an enterprise-grade, software platform built to manage customer experiences at scale.
   - [View profile](https://www.capterra.co.il/software/131274/sprinklr-platform)
   - [Compare vs mySQM Customer Service QA](https://www.capterra.co.il/compare/131274/1031360/sprinklr-platform/vs/mysqm-fcr-insights)
9. **Kustomer** — 4.6/5 (79 reviews) — Kustomer is the omnichannel SaaS CRM platform reimagining enterprise customer service to deliver standout experiences.
   - [View profile](https://www.capterra.co.il/software/158128/kustomer)
   - [Compare vs mySQM Customer Service QA](https://www.capterra.co.il/compare/158128/1031360/kustomer/vs/mysqm-fcr-insights)
10. **Nextiva Contact Center** — 4.5/5 (112 reviews) — Nextiva is contact center software using AI to boost agent productivity, grow customer loyalty, and unify the customer experience.
    - [View profile](https://www.capterra.co.il/software/145004/nextiva-call-center)
    - [Compare vs mySQM Customer Service QA](https://www.capterra.co.il/compare/145004/1031360/nextiva-call-center/vs/mysqm-fcr-insights)
11. **Playvox** — 4.8/5 (109 reviews) — Playvox, an Agent Optimization Suite for customer service teams to evaluate, improve \& inspire agent performance in an automated way.
    - [View profile](https://www.capterra.co.il/software/164542/playvox)
    - [Compare vs mySQM Customer Service QA](https://www.capterra.co.il/compare/164542/1031360/playvox/vs/mysqm-fcr-insights)
12. **EvaluAgent** — 4.7/5 (20 reviews) — Monitor and Improve Agent Performance with an AI-Powered Quality Assurance and Improvement platform.
    - [View profile](https://www.capterra.co.il/software/148526/evaluagent)
    - [Compare vs mySQM Customer Service QA](https://www.capterra.co.il/compare/148526/1031360/evaluagent/vs/mysqm-fcr-insights)
13. **Medallia Agent Connect** — 4.9/5 (18 reviews) — Medallia Agent Connect brings customer feedback, QA \& coaching together to drive agent engagement, performance \& customer satisfaction.
    - [View profile](https://www.capterra.co.il/software/181460/stella-connect)
    - [Compare vs mySQM Customer Service QA](https://www.capterra.co.il/compare/181460/1031360/stella-connect/vs/mysqm-fcr-insights)
14. **Odigo** — 4.0/5 (3 reviews) — A pioneer in the customer experience (CX) market, the company caters to the needs of +250 enterprise clients in over 100 countries
    - [View profile](https://www.capterra.co.il/software/196966/odigo)
    - [Compare vs mySQM Customer Service QA](https://www.capterra.co.il/compare/196966/1031360/odigo/vs/mysqm-fcr-insights)
15. **Gnatta** — 4.7/5 (3 reviews) — AI-powered customer service platform with omnichannel support, workflow automation, and fully controllable AI Agents.
    - [View profile](https://www.capterra.co.il/software/144153/gnatta)
    - [Compare vs mySQM Customer Service QA](https://www.capterra.co.il/compare/144153/1031360/gnatta/vs/mysqm-fcr-insights)

## Related Categories

- [Contact Center Quality Assurance Software](https://www.capterra.co.il/directory/33415/contact-center-quality-assurance/software)
- [Contact Center Software](https://www.capterra.co.il/directory/32035/contact-center/software)
- [Customer Experience Software](https://www.capterra.co.il/directory/30671/customer-experience/software)
- [Call Center Software](https://www.capterra.co.il/directory/30007/call-center/software)
- [Customer Satisfaction Software](https://www.capterra.co.il/directory/30541/customer-satisfaction/software)

## Links

- [View on Capterra](https://www.capterra.co.il/alternatives/1031360/mysqm-fcr-insights)
- [View Product Profile](https://www.capterra.co.il/software/1031360/mysqm-fcr-insights)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/253579/mySQM-FCR-Insights/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/1031360/mysqm-fcr-insights> |
| en-AU | <https://www.capterra.com.au/alternatives/1031360/mysqm-fcr-insights> |
| en-CA | <https://www.capterra.ca/alternatives/1031360/mysqm-fcr-insights> |
| en-GB | <https://www.capterra.co.uk/alternatives/1031360/mysqm-fcr-insights> |
| en-IE | <https://www.capterra.ie/alternatives/1031360/mysqm-fcr-insights> |
| en-IL | <https://www.capterra.co.il/alternatives/1031360/mysqm-fcr-insights> |
| en-IN | <https://www.capterra.in/alternatives/1031360/mysqm-fcr-insights> |
| en-NZ | <https://www.capterra.co.nz/alternatives/1031360/mysqm-fcr-insights> |
| en-SG | <https://www.capterra.com.sg/alternatives/1031360/mysqm-fcr-insights> |
| en-ZA | <https://www.capterra.co.za/alternatives/1031360/mysqm-fcr-insights> |
| fr | <https://www.capterra.fr/alternatives/1031360/mysqm-fcr-insights> |
| fr-BE | <https://fr.capterra.be/alternatives/1031360/mysqm-fcr-insights> |
| fr-CA | <https://fr.capterra.ca/alternatives/1031360/mysqm-fcr-insights> |
| fr-LU | <https://www.capterra.lu/alternatives/1031360/mysqm-fcr-insights> |

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