---
description: Get detailed information about SMART Service Desk usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra Israel.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: SMART Service Desk Price, Reviews & Ratings - Capterra Israel 2026
---

Breadcrumb: [Home](/) > [Help Desk & Ticketing Software](/directory/30008/help-desk/software) > [SMART Service Desk](/software/100670/smart-service-desk-itsm) > [SMART Service Desk Alternatives](https://www.capterra.co.il/alternatives/100670/smart-service-desk-itsm)

# Alternatives to SMART Service Desk

Canonical: https://www.capterra.co.il/alternatives/100670/smart-service-desk-itsm

> Explore the top alternatives to SMART Service Desk. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **Freshservice** — 4.6/5 (791 reviews) — Modernize IT support with Freshservice, an AI-native service desk that deflects tickets, speeds resolution, and uncomplicates IT.
   - [View profile](https://www.capterra.co.il/software/132997/freshservice)
   - [Compare vs SMART Service Desk](https://www.capterra.co.il/compare/100670/132997/smart-service-desk-itsm/vs/freshservice)
2. **Atera** — 4.5/5 (454 reviews) — Accelerate your IT support with enterprise-grade ticketing and help desk, buffered by AI agents that help users self-resolve issues.
   - [View profile](https://www.capterra.co.il/software/144309/atera)
   - [Compare vs SMART Service Desk](https://www.capterra.co.il/compare/100670/144309/smart-service-desk-itsm/vs/atera)
3. **Freshdesk** — 4.5/5 (3470 reviews) — Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.
   - [View profile](https://www.capterra.co.il/software/124981/freshdesk)
   - [Compare vs SMART Service Desk](https://www.capterra.co.il/compare/100670/124981/smart-service-desk-itsm/vs/freshdesk)
4. **Proactivanet** — 4.8/5 (52 reviews) — Spanish-language ITAM\&ITSM tool that helps organizations save costs and secure their IT infrastructure.
   - [View profile](https://www.capterra.co.il/software/1010807/proactivanet)
   - [Compare vs SMART Service Desk](https://www.capterra.co.il/compare/100670/1010807/smart-service-desk-itsm/vs/proactivanet)
5. **ManageEngine Endpoint Central** — 4.6/5 (1825 reviews) — Endpoint Central is a unified endpoint management and security platform that helps IT teams manage, patch, secure, and troubleshoot dev
   - [View profile](https://www.capterra.co.il/software/170018/manageengine-desktop-central)
   - [Compare vs SMART Service Desk](https://www.capterra.co.il/compare/100670/170018/smart-service-desk-itsm/vs/manageengine-desktop-central)
6. **ServiceNow** — 4.5/5 (356 reviews) — CMDB solution that offers infrastructure visibility helping teams make informed decisions via an accurate record system.
   - [View profile](https://www.capterra.co.il/software/152871/servicenow)
   - [Compare vs SMART Service Desk](https://www.capterra.co.il/compare/100670/152871/smart-service-desk-itsm/vs/servicenow)
7. **TeamDynamix** — 4.4/5 (170 reviews) — No-code ITSM/ESM with AI-native automation and enterprise integration. Deflect and resolve tickets faster and reduce manual tasks.
   - [View profile](https://www.capterra.co.il/software/121317/teamdynamix)
   - [Compare vs SMART Service Desk](https://www.capterra.co.il/compare/100670/121317/smart-service-desk-itsm/vs/teamdynamix)
8. **SysAid** — 4.5/5 (522 reviews) — SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work.
   - [View profile](https://www.capterra.co.il/software/107225/sysaid)
   - [Compare vs SMART Service Desk](https://www.capterra.co.il/compare/100670/107225/smart-service-desk-itsm/vs/sysaid)
9. **JIRA Service Management** — 4.5/5 (774 reviews) — ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service \& collaboration.
   - [View profile](https://www.capterra.co.il/software/138769/jira-service-management)
   - [Compare vs SMART Service Desk](https://www.capterra.co.il/compare/100670/138769/smart-service-desk-itsm/vs/jira-service-management)
10. **IT Glue** — 4.6/5 (342 reviews) — IT Glue is the AI-powered documentation platform built for IT professionals. Track, find and know everything in under 30 seconds.
    - [View profile](https://www.capterra.co.il/software/170401/itglue)
    - [Compare vs SMART Service Desk](https://www.capterra.co.il/compare/100670/170401/smart-service-desk-itsm/vs/itglue)
11. **ManageEngine ServiceDesk Plus** — 4.4/5 (234 reviews) — Empower IT help desks to maximize productivity and deliver exceptional employee experiences with ServiceDesk Plus.
    - [View profile](https://www.capterra.co.il/software/179501/manageengine-service-desk-plus)
    - [Compare vs SMART Service Desk](https://www.capterra.co.il/compare/100670/179501/smart-service-desk-itsm/vs/manageengine-service-desk-plus)
12. **BOSSDesk** — 4.7/5 (145 reviews) — BOSSDesk is an award winning Help Desk, Service Desk, ITSM and asset management solution available for Cloud, On-Premise and mobile.
    - [View profile](https://www.capterra.co.il/software/144825/boss-solutions)
    - [Compare vs SMART Service Desk](https://www.capterra.co.il/compare/100670/144825/smart-service-desk-itsm/vs/boss-solutions)
13. **Mint Service Desk** — 4.8/5 (23 reviews) — Extremely flexible service desk and asset management platform with a user-friendly way to chat with potential customers.
    - [View profile](https://www.capterra.co.il/software/187044/mint-service-desk)
    - [Compare vs SMART Service Desk](https://www.capterra.co.il/compare/100670/187044/smart-service-desk-itsm/vs/mint-service-desk)
14. **Desk Manager** — 4.8/5 (106 reviews) — Desk Manager is a Brazilian company that offers an ESM platform on a global scale that facilitates operation and management.
    - [View profile](https://www.capterra.co.il/software/173025/help-desk-software)
    - [Compare vs SMART Service Desk](https://www.capterra.co.il/compare/100670/173025/smart-service-desk-itsm/vs/help-desk-software)
15. **SapphireIMS** — 4.4/5 (65 reviews) — Sapphire is a unified, AI-powered employee \& customer experience platform that leverages Agentic AI to streamline IT operations.
    - [View profile](https://www.capterra.co.il/software/148203/sapphireims)
    - [Compare vs SMART Service Desk](https://www.capterra.co.il/compare/100670/148203/smart-service-desk-itsm/vs/sapphireims)

## Related Categories

- [Help Desk & Ticketing Software](https://www.capterra.co.il/directory/30008/help-desk/software)
- [IT Service Management (ITSM) Software](https://www.capterra.co.il/directory/30676/itsm/software)

## Links

- [View on Capterra](https://www.capterra.co.il/alternatives/100670/smart-service-desk-itsm)
- [View Product Profile](https://www.capterra.co.il/software/100670/smart-service-desk-itsm)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.capterra.com.de/alternatives/100670/smart-service-desk-itsm> |
| de-AT | <https://www.capterra.at/alternatives/100670/smart-service-desk-itsm> |
| de-CH | <https://www.capterra.ch/alternatives/100670/smart-service-desk-itsm> |
| en | <https://www.capterra.com/p/100670/SMART-SERVICE-DESK-ITSM/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/100670/smart-service-desk-itsm> |
| en-AU | <https://www.capterra.com.au/alternatives/100670/smart-service-desk-itsm> |
| en-CA | <https://www.capterra.ca/alternatives/100670/smart-service-desk-itsm> |
| en-GB | <https://www.capterra.co.uk/alternatives/100670/smart-service-desk-itsm> |
| en-IE | <https://www.capterra.ie/alternatives/100670/smart-service-desk-itsm> |
| en-IL | <https://www.capterra.co.il/alternatives/100670/smart-service-desk-itsm> |
| en-IN | <https://www.capterra.in/alternatives/100670/smart-service-desk-itsm> |
| en-NZ | <https://www.capterra.co.nz/alternatives/100670/smart-service-desk-itsm> |
| en-SG | <https://www.capterra.com.sg/alternatives/100670/smart-service-desk-itsm> |
| en-ZA | <https://www.capterra.co.za/alternatives/100670/smart-service-desk-itsm> |
| es | <https://www.capterra.es/alternatives/100670/smart-service-desk-itsm> |
| es-AR | <https://www.capterra.com.ar/alternatives/100670/smart-service-desk-itsm> |
| es-CL | <https://www.capterra.cl/alternatives/100670/smart-service-desk-itsm> |
| es-CO | <https://www.capterra.co/alternatives/100670/smart-service-desk-itsm> |
| es-CR | <https://www.capterra.co.cr/alternatives/100670/smart-service-desk-itsm> |
| es-DO | <https://www.capterra.do/alternatives/100670/smart-service-desk-itsm> |
| es-EC | <https://www.capterra.ec/alternatives/100670/smart-service-desk-itsm> |
| es-MX | <https://www.capterra.mx/alternatives/100670/smart-service-desk-itsm> |
| es-PA | <https://www.capterra.com.pa/alternatives/100670/smart-service-desk-itsm> |
| es-PE | <https://www.capterra.pe/alternatives/100670/smart-service-desk-itsm> |
| fr | <https://www.capterra.fr/alternatives/100670/smart-service-desk-itsm> |
| fr-BE | <https://fr.capterra.be/alternatives/100670/smart-service-desk-itsm> |
| fr-CA | <https://fr.capterra.ca/alternatives/100670/smart-service-desk-itsm> |
| fr-LU | <https://www.capterra.lu/alternatives/100670/smart-service-desk-itsm> |
| it | <https://www.capterra.it/alternatives/100670/smart-service-desk-itsm> |
| nl | <https://www.capterra.nl/alternatives/100670/smart-service-desk-itsm> |
| nl-BE | <https://www.capterra.be/alternatives/100670/smart-service-desk-itsm> |
| pt | <https://www.capterra.com.br/alternatives/100670/smart-service-desk-itsm> |
| pt-PT | <https://www.capterra.pt/alternatives/100670/smart-service-desk-itsm> |

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